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Validation Issue

Posted: Fri Mar 29, 2024 2:15 am
by KeithSA
I moved to a different place in real but I've brought my desktop. I'm struggling with the revalidation of the zmod license.

Even I apply the license to the new platform, it does not still work. It keeps asking me to restart but it does not work too.

My user name is: KeithSA
platform id: 9WYF3-X6

Re: Validation Issue

Posted: Fri Mar 29, 2024 2:27 am
by KeithSA
Need help. Thank you!!

After I import a file, it says "Your license denies this action" even its not expired yet. I've already revoked the license and revalidate a lot of times but still the same problem. I also reinstalled zmodeler twice and it didn't still work. I lost more than 2 days validity

Re: Validation Issue

Posted: Fri Mar 29, 2024 9:10 am
by KeithSA
The problem has been fixed. However, there are a lot of days deducted.

Re: Validation Issue

Posted: Sun Mar 31, 2024 7:57 pm
by KeithSA
Hello @Oleg, I need help again. I just went home with my desktop and I'm currently struggling with the verification/revalidation. Even it asked me to restart then I followed, i can't still import/export any 3d files.

It says "Can not complete task: Your license denies this action" even it's not expired yet.

Re: Validation Issue

Posted: Mon Apr 01, 2024 12:05 am
by Oleg
Your platform ID has accessed license server today. in most of cases this is enough for ZModeler to get a fresh validation. I advise to reboot your computer and run ZModeler again. Once you see a license information window, your license key should be shown there (with 5 days remaining) and verification process in a run ending up with "Verification: revalidate in 6 days" or something like that. You should close ZModeler, wait 5-7 seconds and run ZModeler again. License Information window should not appear anymore.

Also, if you see a green down-arrow icon in the bottom of ZModeler window (updates are available for download), press it to let ZModeler download updates. Close ZModeler, wait 10 seconds and run ZModeler again.

Re: Validation Issue

Posted: Mon Apr 01, 2024 1:19 am
by KeithSA
Thank you, the problem has been resolved and it finally worked.