Validation Issue

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KeithSA
Posts: 14
Joined: Sat Mar 09, 2024 8:03 pm

Validation Issue

Post by KeithSA »

I moved to a different place in real but I've brought my desktop. I'm struggling with the revalidation of the zmod license.

Even I apply the license to the new platform, it does not still work. It keeps asking me to restart but it does not work too.

My user name is: KeithSA
platform id: 9WYF3-X6
Last edited by KeithSA on Fri Mar 29, 2024 3:16 am, edited 2 times in total.
KeithSA
Posts: 14
Joined: Sat Mar 09, 2024 8:03 pm

Re: Validation Issue

Post by KeithSA »

Need help. Thank you!!

After I import a file, it says "Your license denies this action" even its not expired yet. I've already revoked the license and revalidate a lot of times but still the same problem. I also reinstalled zmodeler twice and it didn't still work. I lost more than 2 days validity
KeithSA
Posts: 14
Joined: Sat Mar 09, 2024 8:03 pm

Re: Validation Issue

Post by KeithSA »

The problem has been fixed. However, there are a lot of days deducted.
KeithSA
Posts: 14
Joined: Sat Mar 09, 2024 8:03 pm

Re: Validation Issue

Post by KeithSA »

Hello @Oleg, I need help again. I just went home with my desktop and I'm currently struggling with the verification/revalidation. Even it asked me to restart then I followed, i can't still import/export any 3d files.

It says "Can not complete task: Your license denies this action" even it's not expired yet.
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Oleg
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Re: Validation Issue

Post by Oleg »

Your platform ID has accessed license server today. in most of cases this is enough for ZModeler to get a fresh validation. I advise to reboot your computer and run ZModeler again. Once you see a license information window, your license key should be shown there (with 5 days remaining) and verification process in a run ending up with "Verification: revalidate in 6 days" or something like that. You should close ZModeler, wait 5-7 seconds and run ZModeler again. License Information window should not appear anymore.

Also, if you see a green down-arrow icon in the bottom of ZModeler window (updates are available for download), press it to let ZModeler download updates. Close ZModeler, wait 10 seconds and run ZModeler again.
KeithSA
Posts: 14
Joined: Sat Mar 09, 2024 8:03 pm

Re: Validation Issue

Post by KeithSA »

Thank you, the problem has been resolved and it finally worked.
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