Requesting a Refund

[Fricke427]

I bought Zmodeler today. And after spending hours trying to get the verification to work, I was finally able to get in.. Its not what I was expecting.. How do I go about getting a refund?

[Oleg]

Your payment was refunded. License voided.

[Babyboy801]

:( I made a payment of $12 on a wrong account how I got by getting my refund

[Oleg]

I made a payment of $12 on a wrong account how I got by getting my refund

You have activated your license for platform ID already. There is no a refund option in such a case unless you are OK with permanent platform ID ban. If you need the license to be on another platform ID, you can remove the wrong ID and add the correct ID onto your account.

[Babyboy801]

How do I switch platform id

[Oleg]

Add the correct platform ID onto your account on "My computers" page. Then activate the license for this platform ID on "My licenses" page.
Assign password onto your platform ID on "My computers" page. Run ZModeler, open "Account Setup" page, specify your account name and platform password there. Press OK and restart ZModeler.

[Babyboy801]

That did not work

[babyboy801]

IMA NEED MY REFUND IM NOT OK WITH THIS

[Oleg]

specify your account name and/or transaction ID please, so I know the exact transaction to refund.

[Guest]

44L16094N15718947

[Babyboy801]

My new platform id keep popping up and I'm trying to use my old platform id and it's not letting me it saying something about a free trial

[Oleg]

you can use license key for platform ID that is shown in ZModeler. The ID ZModeler shows you in "About" window - is the only you can use.

[Guest]

My verification on zmodeler keep failing idk what else to do it been failing since yesterday

[Oleg]

trial license can only be installed in automatic mode. manual installation mode via copy and shift is available on paid licenses only.

if you see in ZModeler license as "Expired", then license key is bad, you should activate license again to get a different license key.

To set up automatic license verification, you should assign password like 123456 onto your platform ID on "My computers" page. Then run ZModeler as Administrator, open "Account Setup" page, specify your account name and platform password 123456. Press OK and restart ZModeler.

if still no luck, specify your account name and platform ID you have a problem with, I'll check it on license server.

[Babyboy801]

Name babyboy801
Platform id HVXEU-TM

[Oleg]

The license is OK and platform ID is ok. Is this the ID you see in ZModeler on "License Information" window?
I advise to assign password 123456 onto your platform ID on "My computers" page. Then run ZModeler as Administrator, open "Account Setup" page, specify your account name BABYBOY801 (mind it is upper-case) and platform password 123456. Press OK and restart ZModeler.

[spxtsgod]

I bought Zmodeler today. And after spending hours trying to get the verification to work, I was finally able to get in.. Its not what I was expecting.. How do I go about getting a refund?

[Oleg]

I bought Zmodeler today. And after spending hours trying to get the verification to work, I was finally able to get in.. Its not what I was expecting.. How do I go about getting a refund?

Hello.
Sure. You have trial license key installed and your paid license was not yet activated. Your paid license is now voided and payment refunded. You can keep using trial license if needed.

[DallasBuilds]

I bought the Zmodeler3 thinking it was gonna be an easy process for me but it wasn't, do you mind refunding me?

[Oleg]

I bought the Zmodeler3 thinking it was gonna be an easy process for me but it wasn't, do you mind refunding me?

Sure, your license was not yet activated and can be refunded.