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Forgotten platform password

Posted: Sun Feb 02, 2020 9:11 am
by Vanio
Greetings,


I've bought a license for Zmodeler but I can't log on in Zmodeler. I type my username and password and nothing happens. Perhaps I am typing in the wrong password or I am not doing something right.Please assist me with resolving this issue because I would like to use Zmodeler.


Best Regards.

Re: Forgotten platform password

Posted: Mon Feb 03, 2020 8:41 am
by Oleg
Hello.

An account associated with your e-mail is "Vanio". You can use these details to request password reset on account login page. switch to "Lost password", specify your account name and your e-mail, specify captcha and press "Reset password". You will get a temporary password on your e-mail in few minutes.

Re: Forgotten platform password

Posted: Mon Feb 03, 2020 9:25 am
by Vanio
Greetings,

I've reset my password but I still can't log in on Zmodeler. It is requesting a Account Login and Platform Password but I've forgotten the Platform Password. Using the password for my Zmodeler account doesn't work. I log on the website but not in the Zmodeler Application itself.

Re: Forgotten platform password

Posted: Mon Feb 03, 2020 9:39 am
by Oleg
you can assign password onto your platform in web account.

Re: Forgotten platform password

Posted: Mon Feb 03, 2020 10:13 am
by Vanio
Greetings,

My issue has been resolved. Thanks for your assistance.

Re: Forgotten platform password

Posted: Fri Mar 04, 2022 4:16 am
by leonmac865
its not sending me a password reset to my email so i can verify my account iv try to get it to send me at least 10 password resets but its not showing in my gmail this the same account i been using to make zmodler3 for 2years even got previous messages from me resetting my account but for some reason its not sending me a password to reset my account so i can log in and verify my liscense

Re: Forgotten platform password

Posted: Fri Mar 04, 2022 4:40 am
by Oleg
what is your account name?

Re: Forgotten platform password

Posted: Fri Mar 04, 2022 5:40 am
by leonmac865
my account name is leonmac865 last time i got a email from yall wus on jan 2 for a password reset

Re: Forgotten platform password

Posted: Sat Mar 05, 2022 2:09 pm
by Oleg
Your e-mail on account is william*****9*@gmail.com

In most of cases, emails to "gmail" are delivered fine. Check the spam/junk folder, may be it got there?
The recent successful login on this account is "4th of March 2022"

Re: Forgotten platform password

Posted: Tue Jul 26, 2022 6:50 pm
by Cmock06
i am haveing this same issue i am not recieving the email to reset my password
my account name is cmock06

Re: Forgotten platform password

Posted: Wed Jul 27, 2022 1:14 pm
by Oleg
Cmock06 wrote: Tue Jul 26, 2022 6:50 pm i am haveing this same issue i am not recieving the email to reset my password
my account name is cmock06
Your account name: Cmock06
Your email: trip*****d@gmail.com

If you specify everything properly, you will get password reset e-mail.
Mind to check the Spam/Trash box too.

Re: Forgotten platform password

Posted: Thu Sep 14, 2023 4:07 pm
by Crackin
Tried to reset my password and it says failed to send email when thats my email attached to the account need help please

Re: Forgotten platform password

Posted: Thu Sep 14, 2023 4:27 pm
by Guest
Crackin wrote: Thu Sep 14, 2023 4:07 pm Tried to reset my password and it says failed to send email when thats my email attached to the account need help please
email was "champions0***1@gmail.com

Re: Forgotten platform password

Posted: Fri Sep 15, 2023 3:50 am
by Oleg
There were no e-mail assigned onto your account. I have assigned the e-mail from your purchase (the one you've specified above) onto your account to, so you should be able to reset password now.

Re: Forgotten platform password

Posted: Mon Jan 29, 2024 12:14 am
by Rarrifilms
i dont remeber my password or username

Re: Forgotten platform password

Posted: Mon Jan 29, 2024 2:03 am
by Oleg
create new account and start over again. If you have made a purchase, you can specify your purchase details / order confirmation / transaction number. You can send these details via e-mail.

Re Re: Forgotten platform password

Posted: Mon Jan 29, 2024 3:22 am
by Guest
it says i cant bc of my platform id i already have an account with the same platform id

Re: Forgotten platform password

Posted: Mon Jan 29, 2024 8:18 am
by Oleg
you can still press "Add" button there. The platform ID will appear on your account. Of cause, you will not get a new trial license, but you can buy the license and install new license key in ZModeler.

login issue, reset password issue.

Posted: Tue Apr 02, 2024 4:26 pm
by Dragradial1
can't login, won't let me reset password, no email sent to verify, locked out totally. tried opening another account and now it wont let me sign in. would like to use z modeler.

Re: login issue, reset password issue.

Posted: Wed Apr 03, 2024 12:08 am
by Oleg
Dragradial1 wrote: Tue Apr 02, 2024 4:26 pm can't login, won't let me reset password, no email sent to verify, locked out totally. tried opening another account and now it wont let me sign in. would like to use z modeler.
Your account is linked with your e-mail that was used on purchase ***96@gmail.com
You can use these details to reset password on "Lost Password" page. Mind to check Spam\Junk box as the password recover e-mail will be filtered as spam.
Once you log in to your web account, change password on "Settings" page. Let your browser remember the password so you don't loose it anymore.