I paid for 30 days and only got 29

Troubleshooting and guides for managing your ZModeler3 account and licenses.

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MgTy
Posts: 14
Joined: Sat Jun 27, 2020 9:42 am

I paid for 30 days and only got 29

Post by MgTy »

I paid for a month.
And I only got 29 days.
I purchased a subscription for 30 days on 10/10/2024 Israel
Today we are on 09/11/2024 and the subscription has ended.
Why? It happens all the time and it's infuriating.
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Oleg
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Joined: Fri Feb 06, 2004 3:54 am
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Re: I paid for 30 days and only got 29

Post by Oleg »

Hello.
We have 31 days in October, so your license was supposed to expire on 9th of November. Depending on the time of an activation and summer/winter time zones, it might expire somewhere in a mid-day. License is not supposed to run up to 23:59:59 of your local time. As soon as its time ends on license server, license is blocked. It might still run in ZModeler for a short period of time (usually one day extra), especially if you offline, but it's not a must.
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