License validity expired and verfication failed?

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YassirEy
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Joined: Sun Jul 12, 2020 3:05 pm

License validity expired and verfication failed?

Post by YassirEy »

Hello,
I am having a problem with validating with license key. I have got a new platform ID because of updating zmodeler. I added my license on the platform ID an its now on active. But when I go to license information in zmodeler it says that the license is expired and the verfication failed. Do you have any solution for this? Thankyou!
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Oleg
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Re: License validity expired and verfication failed?

Post by Oleg »

Hello.

I can not find your account given your e-mail on forum profile or given your forum username only.

When platform ID changes, you should remove your old platform ID from web account and add your new platform ID there. Then you can activate the remainder of your paid license for the new ID.

Note, when license is transferred such a way (or in case of using "Revoke") on license, the license server could generate bad license keys later (with less days count than you actually have on your license). In such a case "Expired" could be shown in ZModeler. It is advised to remove your platform ID and add it again; then activate license again to get a different license key (the problem could be in license key itself, not in your license).

Mind, you need the latest ZModeler version (3.2.1) to install license key (3.2.0 will not accept license keys generated by license server in year 2021), so upgrade Zmodeler first if you have an old version from your old computer.
wil03

Re: License validity expired and verfication failed?

Post by wil03 »

I have this problem, I only have 2 days and 10 hours of validity, but it shows as expired. I had to revoke again and I lost a day of what was missing harmfully.
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Oleg
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Re: License validity expired and verfication failed?

Post by Oleg »

Unfortunately, revocation drops license "hours" rounding down to days, as license with no license key is stored as "days". given the issue you've got with your paid license, I can add extra 2 days to your new purchase (before license activation). Reach me out via private message, as a reply here or via e-mail.
Wil03

Re: License validity expired and verfication failed?

Post by Wil03 »

Right! Give me your email!
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Oleg
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Re: License validity expired and verfication failed?

Post by Oleg »

Wil03 wrote: Thu Nov 07, 2024 1:47 amRight! Give me your email!
My e-mail is shown in ZModeler's "About" window.
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