Purchase days

Troubleshooting and guides for managing your ZModeler3 account and licenses.

Moderator: Oleg

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MgTy
Posts: 13
Joined: Sat Jun 27, 2020 9:42 am

Purchase days

Post by MgTy »

Every time I purchase a subscription for 30 days.. it will always be less
This is something that has been repeated many times and it's quite tiring.
I would love for you to sort this issue out and get the days I paid for back even if it's only 24 hours..
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Oleg
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Joined: Fri Feb 06, 2004 3:54 am
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Re: Purchase days

Post by Oleg »

Hello.

1. License key time and validation key time is rounded to days, it has no "hours" on it. Given that this can chop some hours of license validity, ZModeler allows license to run half a day after expiration (in particular if license server confirms the license key still has some time on it). License server can count license time exactly, but due to a different time zones on your computer and license server it could be the case when license is already expired (day passed) on your computer and you still have some hours left on license key. If you use automatic license key validation (online check), ZModeler will still run in such a condition. The only case it will reject the last day is when you have no license key validation in ZModeler (e.g. didn't run it for quite a long time), and a fresh validation period is requested for license that is about to expire.
2. The license key generated with respect to this limitation, it is never generated with less days count than license time, in some cases license server can add extra days to license key (for example, you can see "31 days left" in web account or "32 days left" for 30-days license), that is barely noticed by users or during license key installation.
3. To reduce the effect of license days rounding, activate license in the morning and, perfectly, consider purchasing long-term license. Long-term license can have the same impact of problematic hours on the last day, but this will happen, say, every 180 days instead of every 30 days.
4. Revocation should not be used to pause license. Revocation and activation again for the SAME platform ID has a penalty of 1 day on license count. Additionally, if it happens with a several days gap between, license server checks your platform ID activity to find whether it was used with license key after revocation. This can cause reduce of license time or in some cases can even block the entire license. I can see one revocation on your license and it appears you were trying to activate it again on the very last day. This is something that should be avoided, as you can easily loose the hours of the last day on your license. In particular, this is what I see with some of your licenses - revocation and re-activation after a certain period.

Given your exact situation: you have activated your license on March 23rd. There are 31 days in march, so your license was supposed to last no more than April 22nd. However, availability of one revocation on your license history can not guaranty the April 22nd to be available on your license time fully, it might be just few hours of this day or license time could even fail to reach the April 22nd.

License time the license key supplies into ZModeler is always more than the actual license time you purchase. You might not notice it when it is slightly more than it should be, but you certainly notice when it is close to the actual time or looks less than it should.

Here's an example of 30-days license on the very last day:
License server gives the exact license time left:
Screenshot 2024-04-22 131301.png
And ZModeler with the same license key installed grants extra days to run beyond the date:
Screenshot 2024-04-22 131243.png
MgTy
Posts: 13
Joined: Sat Jun 27, 2020 9:42 am

Re: Purchase days

Post by MgTy »

OK thx

Oleg wrote: Mon Apr 22, 2024 1:23 am Hello.

1. License key time and validation key time is rounded to days, it has no "hours" on it. Given that this can chop some hours of license validity, ZModeler allows license to run half a day after expiration (in particular if license server confirms the license key still has some time on it). License server can count license time exactly, but due to a different time zones on your computer and license server it could be the case when license is already expired (day passed) on your computer and you still have some hours left on license key. If you use automatic license key validation (online check), ZModeler will still run in such a condition. The only case it will reject the last day is when you have no license key validation in ZModeler (e.g. didn't run it for quite a long time), and a fresh validation period is requested for license that is about to expire.
2. The license key generated with respect to this limitation, it is never generated with less days count than license time, in some cases license server can add extra days to license key (for example, you can see "31 days left" in web account or "32 days left" for 30-days license), that is barely noticed by users or during license key installation.
3. To reduce the effect of license days rounding, activate license in the morning and, perfectly, consider purchasing long-term license. Long-term license can have the same impact of problematic hours on the last day, but this will happen, say, every 180 days instead of every 30 days.
4. Revocation should not be used to pause license. Revocation and activation again for the SAME platform ID has a penalty of 1 day on license count. Additionally, if it happens with a several days gap between, license server checks your platform ID activity to find whether it was used with license key after revocation. This can cause reduce of license time or in some cases can even block the entire license. I can see one revocation on your license and it appears you were trying to activate it again on the very last day. This is something that should be avoided, as you can easily loose the hours of the last day on your license. In particular, this is what I see with some of your licenses - revocation and re-activation after a certain period.

Given your exact situation: you have activated your license on March 23rd. There are 31 days in march, so your license was supposed to last no more than April 22nd. However, availability of one revocation on your license history can not guaranty the April 22nd to be available on your license time fully, it might be just few hours of this day or license time could even fail to reach the April 22nd.

License time the license key supplies into ZModeler is always more than the actual license time you purchase. You might not notice it when it is slightly more than it should be, but you certainly notice when it is close to the actual time or looks less than it should.

Here's an example of 30-days license on the very last day:
License server gives the exact license time left:
Screenshot 2024-04-22 131301.png

And ZModeler with the same license key installed grants extra days to run beyond the date:
Screenshot 2024-04-22 131243.png
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