Logging out after trying to activate new license

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Jedahdiah

Logging out after trying to activate new license

Post by Jedahdiah »

Morning/ Afternoon/ Evening all,

Just been having the issue where my previous license ran out today (18th Dec 2020), and so I bought a new one

Been having the same issue as some where the website logs me out after trying to activate the new license for my zmod.

I've followed the suggested steps: turning off web translation, setting it to english only, swtiching browsers, etc.

If anyone could assist, that would be great!

- Jed
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Oleg
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Re: Logging out after trying to activate new license

Post by Oleg »

I've updated your license, give it a try again.
Jedahdiah

Re: Logging out after trying to activate new license

Post by Jedahdiah »

Works perfectly now, thank you Oleg!

Happy Holidays!

- Jed
jakewelford

Re: Logging out after trying to activate new license

Post by jakewelford »

im having the same issue
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Oleg
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Re: Logging out after trying to activate new license

Post by Oleg »

jakewelford wrote: Thu Aug 12, 2021 7:43 am im having the same issue
try again now.
pat2424
Posts: 2
Joined: Sat Aug 14, 2021 1:51 am

Re: Logging out after trying to activate new license

Post by pat2424 »

Oleg wrote: Thu Aug 12, 2021 8:07 am
jakewelford wrote: Thu Aug 12, 2021 7:43 am im having the same issue
try again now.
I just logged in & bought my license. As soon as I bought it, the site logged me out and now I cannot log back in. No email is being sent when I try and change my password either. Please help :[
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Oleg
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Re: Logging out after trying to activate new license

Post by Oleg »

pat2424 wrote: Sat Aug 14, 2021 1:54 am
Oleg wrote: Thu Aug 12, 2021 8:07 am
jakewelford wrote: Thu Aug 12, 2021 7:43 am im having the same issue
try again now.
I just logged in & bought my license. As soon as I bought it, the site logged me out and now I cannot log back in. No email is being sent when I try and change my password either. Please help :[
I can see you've logged in on august 14th. if your issue is still not resolved, use your e-mail address from your forum account and your account name to get a temporary password. There were no e-mail assigned to your zmodeler account, so I've applied the one from your forum account.
pat2424
Posts: 2
Joined: Sat Aug 14, 2021 1:51 am

Re: Logging out after trying to activate new license

Post by pat2424 »

Oleg wrote: Sat Aug 14, 2021 2:02 am
pat2424 wrote: Sat Aug 14, 2021 1:54 am
Oleg wrote: Thu Aug 12, 2021 8:07 am
try again now.
I just logged in & bought my license. As soon as I bought it, the site logged me out and now I cannot log back in. No email is being sent when I try and change my password either. Please help :[
I can see you've logged in on august 14th. if your issue is still not resolved, use your e-mail address from your forum account and your account name to get a temporary password. There were no e-mail assigned to your zmodeler account, so I've applied the one from your forum account.

Thank you very much! Works & I'm changing password now!
Vast805

Re: Logging out after trying to activate new license

Post by Vast805 »

I need help with activating, every time I try it just logs me out and doesn't activate, if I could get some support on this that would be great!
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Oleg
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Re: Logging out after trying to activate new license

Post by Oleg »

You will get help the same day if you leave any account details.
Vast805
Posts: 8
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Re: Logging out after trying to activate new license

Post by Vast805 »

what do you mean by account detail, I made a forum account if that is what you mean, but my User Account is Pointless Ghost
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Oleg
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Re: Logging out after trying to activate new license

Post by Oleg »

Yes, I needed ZModeler account name.
I've updated one of your paid licenses - the one with "+++" comment on it. Try to activate this license, it should work fine now.
Vast805
Posts: 8
Joined: Fri Nov 19, 2021 10:49 pm

Re: Logging out after trying to activate new license

Post by Vast805 »

Awesome thank you so much!
801Godsall43
Posts: 1
Joined: Fri May 13, 2022 2:40 am

Re: Logging out after trying to activate new license

Post by 801Godsall43 »

Hi All,

I've been having the same issue where attempting to add my licence (which i brought today) to my platform it logs me out and doesn't add the licence to the platform.
Any assistance is appreciated.

- Ben
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Oleg
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Re: Logging out after trying to activate new license

Post by Oleg »

I've updated your license, give it a try again.
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