PlatformID already in use

Technical issues and help in: forum registration/posting, account creation/confirmation, platforms and licenses issues.

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Neos7
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Re: PlatformID already in use

Post by Neos7 »

same problem
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Oleg
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Re: PlatformID already in use

Post by Oleg »

submit your platform Id in account and press "Notify" when message box appears. Platform will not be added, but I could be able to check it and add it manually onto your account.
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Neos7
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Re: PlatformID already in use

Post by Neos7 »

Done, I have also done it many times in the past days
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Oleg
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Re: PlatformID already in use

Post by Oleg »

nope, I don't see pending platform addition on your account. send me your platform ID and account name in private message.
faizmhn1

Re: PlatformID already in use

Post by faizmhn1 »

i have problem too sir xD

username : faizmhn1
platform ID : 9785P-ZT
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Oleg
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Re: PlatformID already in use

Post by Oleg »

you have used your trial license already on another account. buy a license if you wish to use ZModeler. :wink:
HenryPwn2d
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Re: PlatformID already in use

Post by HenryPwn2d »

got a problem too
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Oleg
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Re: PlatformID already in use

Post by Oleg »

An account has a feature "Notify" instead of "Add". When you submit a platform that is already in use, you see a notification message. Press "Notify" button there : platform will not be added, but I'll get a notification with your platform ID and account name. I'll verify platform history and if everything is OK, I'll add this platform ID onto your account with trial license. It might take up to 24 hours, as I'm administrating user accounts several times a day and might be offline on weekends.
GHOST_RECON
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Re: PlatformID already in use

Post by GHOST_RECON »

-- added --
t1dowd

Re: PlatformID already in use

Post by t1dowd »

Purchased license/platformID went to trial/ cant activate my purchased license....
platform ID: RL6XU-BT HElp!! :(
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Oleg
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Re: PlatformID already in use

Post by Oleg »

Make sure your web account is in English.
t1dowd

Re: PlatformID already in use

Post by t1dowd »

Thanx for the reply. it is in english. And as I looked at my post it makes no sense. So here I go again..lol!!!! The platform id I have on my account is currently assigned to the 15 day trial. It is still in the first box to the left. I purchased a liscense but cant get it to work. How do I get it to work????
t1dowd
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Re: PlatformID already in use

Post by t1dowd »

help
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Oleg
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Re: PlatformID already in use

Post by Oleg »

To apply license, you pick a license in the left column, then press (?) icon, toggle [v] option and press Apply. License will get activated and you will get your license key.

If you have a trial license applied to your platform ID at the moment (the trial license is listed in the middle column), then you should use your trial license first.

When you have any active license assigned to platform ID in web account, you should configure ZModeler to access account, so it can download the key automatically. Do so by specifying your account name and platform password in ZModeler on "Account Setup" page. Mind to assign platform password onto your platform ID in web account on "My computers" page.
davidrohac18

Platform Id:HX7WP-CB

Post by davidrohac18 »

Platform Id:HX7WP-CB
It wont generate a trail license or let me attach one.
Maybe its blacklisted? Please help
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Oleg
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Re: PlatformID already in use

Post by Oleg »

Do not delete/remove platform from account, it will delete trial license with no chance to recover it. Your trial license was from 19th of September, so I assume you were unable to use it at all. So, I've restored your platform with new trial license.
Tyler_Blitz
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Re: PlatformID already in use

Post by Tyler_Blitz »

Solved my Issue
ilkkahuu
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Re: PlatformID already in use

Post by ilkkahuu »

Hello!

I get message that PlatformID already in use and after clicking notify I'll get Authentication required window and it just keeps popping up when I type user name and password.

https://imgur.com/a/wvTe3HE
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Oleg
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Re: PlatformID already in use

Post by Oleg »

Thanks for your report, I was unaware of this problem.

Reload web account page with Ctrl+F5 hotkey and give it a try again. I'll get an e-mail automatically with your account name and platform ID to inspect the situation in deep.
Furkanozy34
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Re: PlatformID already in use

Post by Furkanozy34 »

Platfrom ID: 9PEAK-ME
Account Name: Furkanozy34
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Oleg
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Re: PlatformID already in use

Post by Oleg »

Furkanozy34 wrote:Platfrom ID: 9PEAK-ME
Account Name: Furkanozy34
You have used your trial license already. You can purchase a paid license if you want to use ZModeler further.
Furkanozy34
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Re: PlatformID already in use

Post by Furkanozy34 »

Alrgiht.
EricL

Re: PlatformID already in use

Post by EricL »

EricL
Z4N4B-H2

My friend offered to buy me zmodler a while back and i let him put it on his acount not we dont tal kanymore and i cant use zmodler on my own acount anymore
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Oleg
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Re: PlatformID already in use

Post by Oleg »

EricL wrote: Mon Feb 22, 2021 4:10 pm EricL
Z4N4B-H2

My friend offered to buy me zmodler a while back and i let him put it on his acount not we dont tal kanymore and i cant use zmodler on my own acount anymore
I have restored your platform ID on your account. Also, I've added 15 days to your paid license, as your platform had unused trial license.
Tanner H.
Posts: 1
Joined: Thu Feb 25, 2021 4:02 am

Re: PlatformID already in use

Post by Tanner H. »

Tanner H.
ZVTE8-4W

This is my first time buying ZModeler and this is the message I got.
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