Platform ID bereits vewendet

Technical issues and help in: forum registration/posting, account creation/confirmation, platforms and licenses issues.

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KTM
Posts: 6
Joined: Wed Dec 21, 2022 8:26 am

Platform ID bereits vewendet

Post by KTM »

Hallo meine Platform ID wird bereits auf einem anderen Account verwendet und daher wollte ich fragen ob sie diese dort löschen können und auf meinen neuen Account überschreiben können? Und andere Frage wollte dann schonmal die Lizenz kaufen kann aber über den Link Paypal nicht öffnen? Mfg
Platform ID: Z9BVM-V9

Vielen Dank im vorraus
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Oleg
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Re: Platform ID bereits vewendet

Post by Oleg »

Hello.
I've added platform ID onto your new account with no trial license, as you have used trial license recently on another account.

You can purchase a paid license and apply it to your platform ID.
Mind to assign password onto your platform ID and specify this password in ZModeler on "Account Setup" page.

Reload web account page with Ctrl+F5, pay pal button should work, but it might take few seconds for paypal to setup connection and make some pre-purchase communication.

Also, if you have a PayPal account, it is advised to log out from your web account before you open purchase in ZModeler web account.
KTM
Posts: 6
Joined: Wed Dec 21, 2022 8:26 am

Re: Platform ID bereits vewendet

Post by KTM »

Ok Vielen Dank das mit Paypal funktionert leider trotzdem nicht bei mir auch nach langem warten es öffnet sich kurz ein Fenster von Paypal geht aber direkt wieder zu
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Oleg
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Re: Platform ID bereits vewendet

Post by Oleg »

Open paypal.com in another tab, log in to your pay pal account and log out. close the tab. Then you should be able to make purchase on ZModeler website.

I don't know why it behaves this way, but users reported that logging out from PayPal account before making purchase solves the issue.
KTM
Posts: 6
Joined: Wed Dec 21, 2022 8:26 am

Re: Platform ID bereits vewendet

Post by KTM »

klappt leider auch nicht so kann ich ihnen das dann so auf die E-Mail senden und schreiben mir die Lizenz so gut?
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Oleg
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Re: Platform ID bereits vewendet

Post by Oleg »

You can pay with regular credit/debit card right in ZModeler account. I advise to refresh web account by pressing Ctrl+F5 to force reload of scripts, then use "Pay with credit/debit card" button instead of "Pay now with PayPal". It will take few seconds before input fields appear.

My PayPal account is of business type, it does not allow any funds to be sent directly, only website checkout payments are accepted.

If none of above works, you can specify "Turkey" as your region and complete payment at "BMT Micro Inc." website (US). However, the price there will be bigger.
KTM
Posts: 6
Joined: Wed Dec 21, 2022 8:26 am

Re: Platform ID bereits vewendet

Post by KTM »

Kann bei mir nur PayPal auswählen und sonst leider nichts
KTM
Posts: 6
Joined: Wed Dec 21, 2022 8:26 am

Re: Platform ID bereits vewendet

Post by KTM »

Habe es jetzt doch geschafft wie lange muss ich ca.. auf die Bearbeitung warten?
KTM
Posts: 6
Joined: Wed Dec 21, 2022 8:26 am

Re: Platform ID bereits vewendet

Post by KTM »

Ich kann aber im Programm meine Lizenz nicht aktivieren gebe meinen Account Namen + Passwort kann aber nicht die Lizenz aktivieren
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Oleg
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Re: Platform ID bereits vewendet

Post by Oleg »

I can see your license is active and your platform ID has logged in to license server recently. Is your issue resolved to the moment or you need an assistance?
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