My license disappeared

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Moderator: Oleg

furnace
Posts: 1
Joined: Thu May 12, 2022 5:50 am

My license disappeared

Post by furnace »

I bought a license for a month 6 days ago.

Today after i opened ZModeler3 and tried to work in it i got a message "Can not complete task: Your license denies this action."
I opened my account management and saw that there are no licenses on my account even though i bought one just 6 days before. I also checked my past orders and there was nothing in there.

What am i supposed to do now? :(
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Oleg
Site Admin
Posts: 14045
Joined: Fri Feb 06, 2004 3:54 am
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Re: My license disappeared

Post by Oleg »

Hello.

Send me in private message your purchase details (transaction ID or an e-mail on transaction).
May be your have two accounts?
Expired licenses are not removed from web account and are visible for 2 years after expiration. The same does "Past orders" page, it keeps orders information for more than two years after purchase.
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