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Accidental Blacklist

Posted: Fri Sep 24, 2021 1:12 am
by AstroLiam
I was having issues redeeming my free trial on my account, the validation key never showed up when I held shift with the license key on my clipboard.

While I was trying to fix the problem I ended up blacklisting my device and losing my trial.

Platform ID: HU25Y-62

Re: Accidental Blacklist

Posted: Fri Sep 24, 2021 6:25 am
by Oleg
Hello.
You have used your trial license already, your platform ID "HU25Y-62" was created a long time ago.
You are free to add this platform onto your account and install a paid license, it will work fine.

Re: Accidental Blacklist

Posted: Fri Sep 24, 2021 1:31 pm
by Guest
My problem now is zmodeler won't open. It shows in task manger for 2 seconds.

Re: Accidental Blacklist

Posted: Fri Sep 24, 2021 6:38 pm
by AstroLiam
Sorry wasn't logged in

Re: Accidental Blacklist

Posted: Sat Sep 25, 2021 12:06 am
by Oleg
unpack ZModeler files again into a different folder. Mind to run ZModeler as Administrator. Reboot your PC, may be another zmodeler3.exe process has jammed running.

Re: Accidental Blacklist

Posted: Sat Sep 25, 2021 1:56 am
by AstroLiam
Do you know how to try and find the old ones?

Re: Accidental Blacklist

Posted: Sat Sep 25, 2021 2:20 am
by AstroLiam
Is there anything i need on my PC. Like Visual Studio or anything else??

Re: Accidental Blacklist

Posted: Sat Sep 25, 2021 10:17 pm
by Oleg
In general, no. All ZModeler3 versions are compiled with the same visual studio 2017 packages and does not require any additional tools to be installed. The most important libraries (and some that are not part of redistributive packages) are included with ZModeler. Also, if ZModeler has ever started on your computer, then the problem is not in missing libraries - something is wrong with application configuration or its files. In most of cases reinstalling into a different folder and running as administrator could solve the problem. In rare cases deleting "NetworkServices.zms" file from "services" folder of ZModeler can help too (when application crashes at startup).

Also, with a new installation, do you see a setup window with "Pick rendering device"? or only a logo splashes and nothing else?

Note, ZModeler will not start on virtual PC, you need a physical installation of Microsoft Windows. Any emulations on Mac or Linux will not work for ZModeler.

Re: Accidental Blacklist

Posted: Sun Sep 26, 2021 9:51 am
by AstroLiam
It does not even start. I see it in Task Manager for around 2 seconds and then its gone. I have tried running it with admin. However, for some odd reason, it will start every once and a while.

Re: Accidental Blacklist

Posted: Wed Sep 29, 2021 8:52 am
by Oleg
it is advised to redownload ZModeler from the web site and unpack it into another folder (perfectly on drive D:, not on system drive).

Re: Accidental Blacklist

Posted: Fri Oct 01, 2021 10:24 pm
by AstroLiam
Still not working

Re: Accidental Blacklist

Posted: Sat Oct 02, 2021 5:00 am
by Oleg
There's nothing I could suggest other than tune the environment you run ZModeler on: toggle off antivirus and/or disable other services. Also, try 32-bit version of ZModeler, may be it will run fine.

Re: Accidental Blacklist

Posted: Wed Oct 20, 2021 1:18 pm
by BlueDragon4279
when I went to add a platform ID it created 2 and I deleted 1 of them and now it is blacklisted. I was trying to get the free trail someone help please

Re: Accidental Blacklist

Posted: Thu Oct 21, 2021 6:48 am
by Oleg
@BlueDragon4279, added your platform ID with trial license.

Re: Accidental Blacklist

Posted: Sun Oct 24, 2021 8:12 pm
by cheekymonkeyboii
I accidentaly deleted my first one and made another account and clicked noticed and I can't get my licesne back can anyone help anyway because now I can't get my license

Re: Accidental Blacklist

Posted: Wed Oct 27, 2021 9:48 am
by Oleg
I've restored your platform ID. Assign password onto it again, as it has no password currently. Activate license again so ZModeler can download license key.

Re: Accidental Blacklist

Posted: Fri Jul 01, 2022 11:55 pm
by MamadEsFak
i accidentally blacklisted my platform, now i cant get any free licence, can someone give me some help about this?
platform id : 9TMPW-7R

Re: Accidental Blacklist

Posted: Sat Jul 02, 2022 1:22 am
by Oleg
I've restored your platform ID on your account.

Re: Accidental Blacklist

Posted: Sat Jul 30, 2022 2:59 pm
by sieunhan13579
i accidentally blacklisted my platform, now i cant get any free licence, can someone give me some help about this?
platform id : ZDX6D-P2

Re: Accidental Blacklist

Posted: Mon Aug 01, 2022 5:49 pm
by sieunhan13579
[quote=Oleg post_id=66959 time=1656760968 user_id=2]
I've restored your platform ID on your account.
[/quote]

i accidentally blacklisted my platform, now i cant get any free licence, can someone give me some help about this?
platform id : ZDX6D-P2

Re: Accidental Blacklist

Posted: Tue Aug 02, 2022 10:24 am
by Oleg
You can add this platform ID again now onto your account.

Re: Accidental Blacklist

Posted: Sat Aug 06, 2022 3:26 am
by SFighters
hello i was wondering is there any way to have my platform id unblacklisted so that i may purchase the free trial? my platform id is ZVEEJ-92.

Re: Accidental Blacklist

Posted: Sat Aug 06, 2022 4:36 am
by Oleg
SFighters wrote: Sat Aug 06, 2022 3:26 am hello i was wondering is there any way to have my platform id unblacklisted so that i may purchase the free trial? my platform id is ZVEEJ-92.
Hello.
In Novermber 2021 you have refunded paid license after using it completely. Beside the refunded amount I was charged by PayPal a dispute fee. Your platform ID is permanently banned, you are not allowed to use ZModeler anymore.