"License denies action" or "Verification: Failed"

Troubleshooting and guides for managing your ZModeler3 account and licenses.

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Oleg
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"License denies action" or "Verification: Failed"

Post by Oleg »

License denies this action means "no license loaded". ZModeler works with license that was loaded at startup, it will not work with license you've just submitted. So, after submitting your key and validation, you should restart ZModeler to let it save your license on a hard drive. Upon restart open "License Information" window: your license key should be there already. If it does, you can import/export/open/save. If it's not, your license was not saved properly.

To force ZM save your license:
1. reboot your PC to ensure no jammed "zmodeler3.exe" process is running in background.
2. add ZModeler into exclude list of your antivirus.
3. remove "CodeLib" files from "Shared" folder and start ZModeler once, so it download fresh empty license storage file; then close ZModeler and ensure it has got new CodeLib.zmx file in "Shared" folder.
4. start ZModeler with administrative privileges (right-click, "run as Adminitrator") and perform activation. Then close ZModeler and ensure you've got CodeLib.dynamic file in "Shared" folder too. If you do, license is now stored on your hard drive.



Verification: Failed is mainly a missing or mismatching validation key for your license. Validation key is either submitted manually (on paid licenses only) or downloaded by ZModeler automatically. Automatic method is the preferred one, as it allows ZModeler to do this in background and any ZModeler version is allowed to do so.

Automatic license validation requires you to assign a password onto your platform in web account on "My computers" page. You should also toggle "allow this platform to log in" option, so license server will serve your platform requests. Then specify your account name and platform password in ZModeler on "Account Setup" page and restart ZModeler. Note, online license check is performed at startup and takes at most 15-20 seconds. If it doesn't work in a given time frame, restart ZModeler and try again.

Manual license validation works for the very latest build of ZModeler and can be performed on paid licenses only (with license time 30 days and more). You press "Validate" button on license panel in web account on "My licenses" page. Then copy validation key. Once you open ZModeler and see "Verification: Failed", press and hold Shift key for 2-3 seconds. You should see "Restart ZModeler please" then. If you don't, validation key does not match your license / platform / zmodeler version.
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Re: License denies action

Post by Oleg »

When installing new license key in ZModeler, your old license key might jam inside and not let new key be installed. In such a case, it is strongly recommended to remove both CodeLib files located in "Shared" folder of ZModeler and let zmodeler download updates first (will download empty CodeLib file for new license installation). If ZModeler does not offer you updates download (green down arrow in the bottom of ZM window), you should download the latest copy of ZModeler manually and unpack it onto your hard drive; you can copy your old "ZModeler3_profile.xml" file into new installation to retain all your settings.
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Re: License denies action

Post by Oleg »

In most of cases, performing steps below is essential to install license key in fresh copy of ZModeler:

1. Put ZModeler into a folder like "D:\Software\ZModeler3". Folder like "C:\Program Files\ZModeler3" is OK but might not work on some user accounts (unless Power user or Administrative privileges are granted).
2. Right-click on this folder, pick "Properties", untick "read-only", press OK and specify "to all files and folders inside".
3. Right-click on "zmodeler3.exe" pick Properties and toggle "run as Administrator" on "Compatibility" page; set compatibility to
"Windows 7 SP1" there too and press OK.
4. Run ZModeler, press green down arrow in the bottom of ZM window (if it appears in 3-5 seconds after starting) - this will let ZModeler download updates; restart ZM so it can install them;
5. Assign password 123456 in web account onto your platform on "My computers" page; press Submit there;
6. Specify your account name in ZModeler; specify password: 123456 in ZModeler, press OK and restart ZModeler.
7. Once ZModeler has started, open License Information page and don't do anything for 10-15 seconds. You should see your key downloaded and validated; then restart ZModeler.
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Re: "License denies action" or "Verification: Failed"

Post by Oleg »

A very specific case when you get in ZModeler:
License validity: Expired
Verification: Failed
but in web account your license still have a pretty amount of days.

This happens on some platform IDs and mostly on licenses that were ever revoked (still might happen on new licenses with). The problem is inside the license key itself - it has bad days count on it.

If this is your case, perform the steps below carefully:
Only for paid licenses, do NOT perform steps below for TRIAL license.
1. remove both CodeLib files from "Shared" folder of ZModeler to clear bad license key from ZModeler. Run ZModeler once to let it download updates; Close ZModeler.
2. remove your platform ID in web account on "My computers" page. You will be warned about platform black-listing, it is OK to do so as you've removed "CodeLib" files. Your platform ID will disappear from web account.
3. submit your platform ID in web account again. It will get restored automatically. Make sure to assign password onto your platform ID again, as password is not restored.
4. activate the remaining part of your license for your platform ID and install license key in ZModeler.

Note, if you get "License validity: Expired" again or see wrong days count in ZModeler (differs from days count shown in web account) perform steps above again to get a new license key.

Web account logs off automatically when activating license.
This is a failure to generate correct license for your platform ID. This situation is very tied to the situation above, but this time license server detects problem before creating a license key for your license.

First of all, try a different web browser to ensure this is not related to your browser (browser pages cache or automatic pages translation might be the case).

If you activate a revoked license, give it a second try after logging in again, or even better give a try on a next day. When you face this problem with the newly purchased license, contact me via PM or E-Mail to solve this problem.

If you have ever got this problem on your platform ID, it is strongly recommended to purchase license with at least 90 days on it and do not revoke license. The problem with "Expired+Failed" relates to just some platform IDs only.
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