Revalidation Failing

Troubleshooting and guides for managing your ZModeler3 account and licenses.

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DevSynced
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Joined: Tue Nov 03, 2020 2:22 pm

Revalidation Failing

Post by DevSynced »

So I've done all the correct revalidation steps but it fails to registers I did it and says I have 16 days left.
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Oleg
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Re: Revalidation Failing

Post by Oleg »

Does ZModeler show your license key if you copy it in web account and then hold "Shift" key for 2-3 seconds while in ZModeler's "License Information" window is shown? if it does, then your ID and license keys are both OK.

Assign platform password like 123456 onto your platform ID in web account on "My computers" page. Then specify your account name and platform password 123456 in ZModeler on "Account Setup" page. press OK and restart ZModeler. Note, you need to restart ZModeler for changes to take effect.
DevSynced
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Joined: Tue Nov 03, 2020 2:22 pm

Re: Revalidation Failing

Post by DevSynced »

No I shows the license key and the revalidation key I've tried and it still says Revalidate in 16 days https://prnt.sc/12fil24
DevSynced
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Re: Revalidation Failing

Post by DevSynced »

I have 73 days left on the license
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Oleg
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Re: Revalidation Failing

Post by Oleg »

yes, license time is 73 days, and can work offline in ZModeler for 16 days. during this period a fresh validation have to be supplied to extend further license validity (ZModeler does this automatically).
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Re: Revalidation Failing

Post by Oleg »

Post a screenshot on what you see in ZModeler itself?
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