start logo, but not start, also ID changed itself

Troubleshooting and guides for managing your ZModeler3 account and licenses.

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truckercech
Posts: 14
Joined: Sat Oct 23, 2010 9:02 am
Location: Otrokovice, Czech rep.

start logo, but not start, also ID changed itself

Post by truckercech »

hi
using this software is very stressfull...so my problem now

FIRST ERROR IS"
after arround 3 weeks i get back to zmodeler...few times i click to run it...ok in 20min magic happened and program run...but!!! program has different ID platform than i had (also i still have licence for old platform id)

thats first think, how is this possible?? (no, i didnt reinstall software or windows etc) if iunderstand, my paid licence i can revoke and transfer to this new platform id right?

SECOND ERROR IS!
now im 3 days trying to run software, but it only show logo of zm and nothing happened...im trying it as administrator, still without luck....

so what i should do?

Windows 10 pro, newest updates on everythink....
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Oleg
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Re: start logo, but not start, also ID changed itself

Post by Oleg »

#1: You can remove old platform ID in web account, submit your new platform ID there and activate the remainder of your license for the new platform ID.

#2: http://forum.zmodeler3.com/viewtopic.ph ... 916#p58916
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