Hello. Your refund was sent on April 15th. It should be on your balance to the moment, make sure to check it. Screenshot 2024-04-25 041152.png I don't know the exact payment method you have used, but if this was a debit/credit card, funds are usually credited in 2-3 days after refund. So, this does ...

Hello.
I have added this platform ID onto your account.

Hello.
Your license key is not installed in ZModeler. Make sure to run ZModeler as Administrator. Also, move ZModeler folder from a system drive to another drive if possible.

There was an update in localization service module, but I don't think it could be the cause.
May you send me your localization file so I check whether it works for me or not?

Whenever you do this or in some .z3d file only? If the issue relates to just specific .z3d file, send me a download link I will take a look.

Your animation has an option enabled "relative to bind". In most of cases, this option should be toggled off. Unbind an object from animation, toggle this option off and bind object again.

Hello. 1. License key time and validation key time is rounded to days, it has no "hours" on it. Given that this can chop some hours of license validity, ZModeler allows license to run half a day after expiration (in particular if license server confirms the license key still has some time ...

fay_loh wrote: ↑Sun Apr 21, 2024 11:39 am Hello, I'm having this same issue. Every time I try to activate a new license it'll just instantly log me out.

platform ID: 96AD8-EQ

give it a try again please.
if it doesn't work,try to activate it tomorrow.

Hello.
There is no e-mail confirmation or approval. You just specify the e-mail address for password recovery. This e-mail is the one you specify on "Lost password" page and it is the one the recovery password is sent to if e-mail matches the one set on account.

If you have a different geometry object in a _hi.yft file, then this geometry object have to be UV-mapped too. There is no way to copy UV mapping from one object to another unless objects topology is identical (literally, the same object but different UV mapping). If this is your case (same geometry...

Hello. When movements become stepping or irregular, you have reached the precision of vertices coordinate data. This is a sort of a technical limitation. Also, this should have no impact on a regular-size object, as the fraction part is very small and should be invisible on an object. The fraction i...

hmm... I have enabled nVidia overlay, tried different settings there and was unable to reproduce the issue still. At least we have a sort of fix for the issue.

make a forum post and specify his platform ID and account name he remembers. If he has a paid license, it's worth to reach me out via e-mail and specify e-mail address on purchase, so I can track it down.

this still does not reproduce to me (I have windows 10). May be in windows 11 a bit different window-messaging events are queued when user interacts between application windows. I advise to double-click on ZModeler's caption bar (top row) every time you run it, so ZModeler switches from "maximi...

does something change if you:
A. change ZModeler's window size from maximized to smaller window right after starting it up
B. open Help\About window (then switch to another application)
C. open Materials Browser window (then switch to another application)

installation:
viewtopic.php?t=5673
troubleshooting:
viewtopic.php?t=7529

Hello. There have been reports on this issue, but I still was unable to reproduce it. Does this happen when you switch windows with Alt+Tab or use task bar to switch to another application?

the issue is likely to be with the mod itself or mod setup (configuration, metadata). there were no changes (in a year or more) that could give the effect you are describing.

a bunch of screenshots will give more detail than just a description of the issue.

what do you mean by "zmodeler file" ? The shortcut to run ZModeler or the .z3d scene you have saved? In general, there are no options for the .z3d file to disappear. However, when you save the .z3d file, the previous .z3d file is renamed to .bak, then the new file is created. So, there is ...

license key is not installed.

ask for some hint of the model author. This is not something I have seen personally, and I don't have any clue on what the trick is.

MercuryMods wrote: ↑Sun Apr 14, 2024 4:17 pm i cant find it. Is it after i log in. is it on the main page or the forum page ?

It is in ZModeler itself. Run ZModeler, open "About" window and switch to "License Information" page. You will see your platform ID there.
viewtopic.php?t=5673

have you seen this somewhere implemented already? check the associated file in openIV or in ZModeler to find out how to do this.

This issue is popping up again and now my account is stuck on a platform ID that is not assigned the license. It won't let me remove platform IDs on the website, the check box is greyed out. So I can't use the license. you need to press the (?) icon first. This will activate the check box for platf...