Account Login

Troubleshooting and guides for managing your ZModeler3 account and licenses.

Moderator: Oleg

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Rosvall42
Posts: 7
Joined: Sun Oct 13, 2019 6:34 am

Account Login

Post by Rosvall42 »

Hello,

I have problem login into my zmod account to buy a new licens my account login is scania42, and it says unknown username scania42 or username/password mismatch.

But i have allways used this login so i dont know why it says tht

Any soluitons ?

Thank you :)
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Oleg
Site Admin
Posts: 14213
Joined: Fri Feb 06, 2004 3:54 am
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Re: Account Login

Post by Oleg »

This account is associated with e-mail c***343**@gmail.com
You can use these details to reset password.
Mind to check Spam/Junk box as the password recovery e-mail is likely to get filtered as spam.
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thunderhawk17382
Posts: 12
Joined: Mon Dec 05, 2011 6:16 am

Re: Account Login

Post by thunderhawk17382 »

Hi Oleg,
same problem for me. I can't login to my Zmodeler3-Account "thunderhawk17382". Got the prompt "unknown username thunderhawk17382 or username/password mismatch".

In addition i am not able to reset my password. "Specified user or email nor found".

Best regards,
Stefan
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Oleg
Site Admin
Posts: 14213
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: Account Login

Post by Oleg »

thunderhawk17382 wrote: Sun Apr 07, 2024 12:47 am Hi Oleg,
same problem for me. I can't login to my Zmodeler3-Account "thunderhawk17382". Got the prompt "unknown username thunderhawk17382 or username/password mismatch".

In addition i am not able to reset my password. "Specified user or email nor found".

Best regards,
Stefan
Hello.
You might have left your web account with no licenses for more than 90 days. Your account was pruned, so you can create the a account now. I am not sure whether it will allow to use the same username, but you can give it a try. Mind to clear forum message boxes (all, including "Sent messages") to get an account creation code message properly.
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