Login problem on the website and software

Troubleshooting and guides for managing your ZModeler3 account and licenses.

Moderator: Oleg

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MgTy
Posts: 11
Joined: Sat Jun 27, 2020 9:42 am

Login problem on the website and software

Post by MgTy »

Hi, I'm trying to log in to my forum user and can't
And of course I can't enable my product key in the software either
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Oleg
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Re: Login problem on the website and software

Post by Oleg »

Hello.

Forum account and ZModeler's web account are different things and could have different passwords set. They are not connected, there is just a reference from web account to a forum account (for me to find web account given someone's forum post).

ZModeler can access web account to download/validate license key given your account name and platform password, which is neither your web account password, nor forum password. This is a password you assign onto your platform ID on "My computers" page.
MgTy
Posts: 11
Joined: Sat Jun 27, 2020 9:42 am

Re: Login problem on the website and software

Post by MgTy »

problem solved 50%
But there is a problem that the account is not activated in the software
It says it's enabled and shows me how much time is left
But it is written below
verification: wrong password.
MgTy
Posts: 11
Joined: Sat Jun 27, 2020 9:42 am

Re: Login problem on the website and software

Post by MgTy »

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Oleg
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Re: Login problem on the website and software

Post by Oleg »

"Wrong password" in ZModeler can only be cause by wrong password you have specified in ZModeler on "Account Setup" page. Once again, you specify there your platform password (the one you assign on "My computers" page), not your account password (from "Settings" page).
MgTy
Posts: 11
Joined: Sat Jun 27, 2020 9:42 am

Re: Login problem on the website and software

Post by MgTy »

Sorry but I still can't redeem my user in the software ... my account on the site keeps getting locked every few times and it's driving me crazy
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Oleg
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Re: Login problem on the website and software

Post by Oleg »

in ZModeler you specify your web account name (case sensitive) and your platform password (the one you assign on "My computers" page). I advise to use simple password there (like 123456). You need to restart ZModeler as Administrator after you make changes on "Account Setup" page.

I can see your platform ID has logged in to license server today. So, at some point you had everything set up properly in ZModeler.
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