Crashing On Startup, Licence hasn't been fulfilled yet

[RD3]

I can't post to the regular forum for some reason....

The second I open Zmodeler, it crashes. I don't even get to the options screen. I just paid for a licence this morning. How can I fix ithis?

[Oleg]

Hello.

What is your OS version?

If you run windows 8 or windows 10, right-click on zmodeler3.exe, pick "Compatibility" and run through compatibility wizard. Specify "this application was working on older versions of windows" -> "windows 7" -> Ok.

[RD3]

Hello.

What is your OS version?

If you run windows 8 or windows 10, right-click on zmodeler3.exe, pick "Compatibility" and run through compatibility wizard. Specify "this application was working on older versions of windows" -> "windows 7" -> Ok.

I'm using Windows 7, which is the strange part. Occasionally I can get it to work, but not often. I've already reinstalled it several times and was able to run Zmodeler 2 effortlessly.

[Oleg]

right-click on "ZModeler3.exe", pick "Properties" (may be "Compatibility") and toggle "Run as administrator"

[RD3]

right-click on "ZModeler3.exe", pick "Properties" (may be "Compatibility") and toggle "Run as administrator"

Just tried that, it still isn't working.

[Oleg]

remove Services\NetworkService.zms file and let me know whether it starts this way or not.

[RD3]

remove Services\NetworkService.zms file and let me know whether it starts this way or not.

Still won't start when I do that. It lasted a little longer on the "Z" startup screen, but that's it.

[Chasez]

Same here lately.

[Oleg]

has anything changed recently? may be video driver update or something else in OS was updated? Does clean download/installation of zmodeler reach video/direct3D configuration screen?

[Chasez]

Same again today. No updates, graphics or os. The only way to start it is to reinstall Zmod and reset settings which is getting really annoying.

[Oleg]

does placing "ZModeler3_profile.xml" file from original package into pre-installed folder solves the problem too? I clarify: Windows could apply some settings/compatibility options to an application. placing XML file from original package into a folder with problematic (fail to start) ZModeler will force ZModeler to start with no 3D configuration (an options dialog will appear), but it will start with windows-defined compatibility options on executable file (zmodeler3.exe).

If ZMod still crashes at startup even after being feed with non-configured original XML file, the problem might be in compatibility options windows apply to an executable file.

will try to inspect this more closely as I see a report "windows has configured compatibility options for this application" from time to time. Don't know what windows does there and what exactly gets changed, need it explore this.

[Chasez]

Happened again. Replacing just the ZModeler3_profile.xml file fixes the issue but still have to reset all the toolbars and texture directories.

[Oleg]

So,

fresh install -> run -> configure 3D -> Ok -> close -> start again -> crash #1

after crash #1 -> replace XML -> start -> configure 3D -> Ok -> close -> start again -> crash #2?

can you browse XML file after "configure 3D -> Ok -> close" and quote here a "Preference -> Engine" branch?

like this:

Code: Select all

    <zmp:folder name="Preference">
      <zmp:folder name="Engine">
        <zmp:key name="DepthFormat" type="l" value="75"/>
        <zmp:key name="VertexProcess" type="l" value="0"/>
        <zmp:key name="MultySample" type="l" value="4"/>
        <zmp:key name="MultySampleQuality" type="l" value="2"/>
        <zmp:key name="GeometryCaching" type="l" value="1"/>
        <zmp:key name="Device" type="s" value="Hardware@AMD Radeon HD 7800 Series"/>
      </zmp:folder>


[Chasez]

So,

fresh install -> run -> configure 3D -> Ok -> close -> start again -> crash #1

after crash #1 -> replace XML -> start -> configure 3D -> Ok -> close -> start again -> crash #2?

can you browse XML file after "configure 3D -> Ok -> close" and quote here a "Preference -> Engine" branch?

like this:

Code: Select all

    <zmp:folder name="Preference">
      <zmp:folder name="Engine">
        <zmp:key name="DepthFormat" type="l" value="75"/>
        <zmp:key name="VertexProcess" type="l" value="0"/>
        <zmp:key name="MultySample" type="l" value="4"/>
        <zmp:key name="MultySampleQuality" type="l" value="2"/>
        <zmp:key name="GeometryCaching" type="l" value="1"/>
        <zmp:key name="Device" type="s" value="Hardware@AMD Radeon HD 7800 Series"/>
      </zmp:folder>


Strangely, it has't crashed since the last comment I made. I updated my graphics driver (before the last comment, on 19/10), it crashed once after that and now it's working just fine. No windows updates or any other changes just graphics driver. Don't know why or how but it is working, for now.