Payment for licence is still pending

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Payment for licence is still pending

Postby arkze » Thu Jun 29, 2017 12:20 pm

I bought licence last saturday with paypal and it still shows pending, paypal shows that it is paid and money from my credit card was taken. Last time I bought licence I think i could use it the next day and now it takes so much time which worries me.
arkze
 
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Joined: Wed Jan 06, 2016 6:45 am

Re: Payment for licence is still pending

Postby Oleg » Sun Jul 02, 2017 1:12 am

Hello. Sorry for delay. I've checked your transaction and located it at PayPal. It has failed to be processed for some reason, I'll inspect this case.

Your license is issued now and can be activated.
I apologize for inconvenience.
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Oleg
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Re: Payment for licence is still pending

Postby arkze » Sun Jul 02, 2017 5:18 am

Thanks for helping. It's kinda weird that it didnt get proccesed as from my side paypal showed that everything was ok.
arkze
 
Posts: 5
Joined: Wed Jan 06, 2016 6:45 am

Re: Payment for licence is still pending

Postby Oleg » Sun Jul 02, 2017 5:27 am

same here.. I get an e-mail notification when pay-pal payment notification is not processed on my side or is rejected for some reason (I check these cases manually asap), while your transaction was marked at pay-pal as "properly served and processed" on my side. it might happen when order is deleted in zmodeler account before it was fully processed and served, but this was not a case in your scenario. I'll keep deeper inspection on similar cases if they arise again.
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