License verification failing

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Moderator: Oleg

License verification failing

Postby OffRoader23 » Thu Sep 15, 2016 8:12 pm

My license keeps failing and I cannot verify to use Zmodeler 3. I used it yesterday no problem, still had 13 days left, but today it will not verify. I also cannot change platform password, it says "Server Error" or something along those lines. Has anyone else experienced issues today
OffRoader23
 
Posts: 2
Joined: Wed Jul 25, 2012 4:26 am

Re: License verification failing

Postby Woovie » Fri Sep 16, 2016 7:35 pm

Having this same issue. I also apparently can't do a trial on my platform ID, even though I've literally never installed ZModeler on this PC, nor did I have my platform ID . Verification shows as Failed under License Information.

Account name: Woovie
Build: 3.1.3 Build 1137

Edit: Update platform password returns this: Something is wrong on server. Try again later.
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Re: License verification failing

Postby OffRoader23 » Fri Sep 16, 2016 7:39 pm

Yes that is the same error I am getting when I try to reset my platform password.

Account name: OffRoader23
Build: 3.1.3 Build 1137
OffRoader23
 
Posts: 2
Joined: Wed Jul 25, 2012 4:26 am

Re: License verification failing

Postby Woovie » Sat Sep 17, 2016 8:07 pm

I've even tried now to set my platform password a few times now. I tried the manual activation, but I have to do online. But I can't do online if this system doesn't work. I'm now 3 days out on my license and not once have I been able to use this software to the fullest extend as provided by my purchase of the license seeing that I am unable to do a trial. I've used ZModeler for years but only just recently got back to 3D modeling, never did I have issues like this on my older PCs and before this online verification. It's one thing to have a license systemf or your customers to prevent illegal downloads, but this is ridiculous, it's being harmful to your legitimate customers.
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Re: License verification failing

Postby Oleg » Sun Sep 18, 2016 9:28 am

I apologize for inconvenience, the problem should be resolved now. A license server outage caused massive accounts banning.
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Oleg
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Re: License verification failing

Postby Woovie » Sun Sep 18, 2016 1:27 pm

Oleg wrote:I apologize for inconvenience, the problem should be resolved now. A license server outage caused massive accounts banning.

Thank you for the information. Issue persists.
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Posts: 4
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