license is expired, but remains in "Active (used) licenses,"

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license is expired, but remains in "Active (used) licenses,"

Postby StAfFoRdShIrE » Thu Jun 18, 2015 2:23 am

Hello,
I have a license problem.
I have a 6-month license is expired, but remains in "Active (used) licenses," and I can not activate my new license key (for 1 year).
I have the error message (logical) "This Platform is already Either HAS license or license is already attached to platform."

Everything is set in my profile. I have configured access to my platform for activation and verification of the validity of keys. Password and ID as well, and nothing changes.


No Revocation possible!!!

Image


I already deleted ZM3 then download a clean version on the site, but nothing changes.

This is the first time I have this problem for all keys I bought.

Thank you in advance for solving the problem.


Sorry for my English, but it's been a while since I left school and I do not have too many opportunities to practice the language
StAfFoRdShIrE
 
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Re: license is expired, but remains in "Active (used) licens

Postby Oleg » Thu Jun 18, 2015 3:11 am

Hello.

By default, revocation could solve this problem, but you seem to use all license revocations already.

You can delete this platform in your account and add it again. You will get notified that trial was used and platform could be added with no trial only, press "Add" in a message. Then you will be able to activate your new license.
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Re: license is expired, but remains in "Active (used) licens

Postby StAfFoRdShIrE » Thu Jun 18, 2015 3:14 am

Hello Oleg,
but if I delete this platform will be Black Listed ? ! :?:
StAfFoRdShIrE
 
Posts: 16
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Re: license is expired, but remains in "Active (used) licens

Postby Oleg » Thu Jun 18, 2015 3:20 am

this is a different "black listing" if you do it. If I do this, this would be a very different case.

So, no problem if you do this and add platform again.
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Re: license is expired, but remains in "Active (used) licens

Postby StAfFoRdShIrE » Thu Jun 18, 2015 3:26 am

Thank's Oleg.I left for 1 year. :D :D :mrgreen:
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