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Re: PlatformID already in use

Posted: Fri Aug 21, 2015 3:09 am
by Neos7
same problem

Re: PlatformID already in use

Posted: Fri Aug 21, 2015 4:59 am
by Oleg
submit your platform Id in account and press "Notify" when message box appears. Platform will not be added, but I could be able to check it and add it manually onto your account.

Re: PlatformID already in use

Posted: Fri Aug 21, 2015 5:25 am
by Neos7
Done, I have also done it many times in the past days

Re: PlatformID already in use

Posted: Fri Aug 21, 2015 6:15 am
by Oleg
nope, I don't see pending platform addition on your account. send me your platform ID and account name in private message.

Re: PlatformID already in use

Posted: Tue Aug 25, 2015 5:01 am
by faizmhn1
i have problem too sir xD

username : faizmhn1
platform ID : 9785P-ZT

Re: PlatformID already in use

Posted: Tue Aug 25, 2015 11:50 pm
by Oleg
you have used your trial license already on another account. buy a license if you wish to use ZModeler. :wink:

Re: PlatformID already in use

Posted: Sat Sep 05, 2015 9:57 am
by HenryPwn2d
got a problem too

Re: PlatformID already in use

Posted: Sat Sep 05, 2015 11:02 am
by Oleg
An account has a feature "Notify" instead of "Add". When you submit a platform that is already in use, you see a notification message. Press "Notify" button there : platform will not be added, but I'll get a notification with your platform ID and account name. I'll verify platform history and if everything is OK, I'll add this platform ID onto your account with trial license. It might take up to 24 hours, as I'm administrating user accounts several times a day and might be offline on weekends.

Re: PlatformID already in use

Posted: Sun Feb 16, 2020 10:00 pm
by GHOST_RECON
-- added --

Re: PlatformID already in use

Posted: Mon Feb 24, 2020 7:44 pm
by t1dowd
Purchased license/platformID went to trial/ cant activate my purchased license....
platform ID: RL6XU-BT HElp!! :(

Re: PlatformID already in use

Posted: Mon Feb 24, 2020 8:12 pm
by Oleg
Make sure your web account is in English.

Re: PlatformID already in use

Posted: Tue Feb 25, 2020 12:58 pm
by t1dowd
Thanx for the reply. it is in english. And as I looked at my post it makes no sense. So here I go again..lol!!!! The platform id I have on my account is currently assigned to the 15 day trial. It is still in the first box to the left. I purchased a liscense but cant get it to work. How do I get it to work????

Re: PlatformID already in use

Posted: Tue Feb 25, 2020 1:14 pm
by t1dowd
help

Re: PlatformID already in use

Posted: Tue Feb 25, 2020 8:51 pm
by Oleg
To apply license, you pick a license in the left column, then press (?) icon, toggle [v] option and press Apply. License will get activated and you will get your license key.

If you have a trial license applied to your platform ID at the moment (the trial license is listed in the middle column), then you should use your trial license first.

When you have any active license assigned to platform ID in web account, you should configure ZModeler to access account, so it can download the key automatically. Do so by specifying your account name and platform password in ZModeler on "Account Setup" page. Mind to assign platform password onto your platform ID in web account on "My computers" page.

Platform Id:HX7WP-CB

Posted: Sat Sep 19, 2020 1:14 pm
by davidrohac18
Platform Id:HX7WP-CB
It wont generate a trail license or let me attach one.
Maybe its blacklisted? Please help

Re: PlatformID already in use

Posted: Sun Sep 20, 2020 2:49 am
by Oleg
Do not delete/remove platform from account, it will delete trial license with no chance to recover it. Your trial license was from 19th of September, so I assume you were unable to use it at all. So, I've restored your platform with new trial license.

Re: PlatformID already in use

Posted: Tue Sep 29, 2020 3:11 pm
by Tyler_Blitz
Solved my Issue

Re: PlatformID already in use

Posted: Wed Oct 07, 2020 12:34 pm
by ilkkahuu
Hello!

I get message that PlatformID already in use and after clicking notify I'll get Authentication required window and it just keeps popping up when I type user name and password.

https://imgur.com/a/wvTe3HE

Re: PlatformID already in use

Posted: Thu Oct 08, 2020 12:45 pm
by Oleg
Thanks for your report, I was unaware of this problem.

Reload web account page with Ctrl+F5 hotkey and give it a try again. I'll get an e-mail automatically with your account name and platform ID to inspect the situation in deep.

Re: PlatformID already in use

Posted: Mon Nov 16, 2020 3:16 am
by Furkanozy34
Platfrom ID: 9PEAK-ME
Account Name: Furkanozy34

Re: PlatformID already in use

Posted: Tue Nov 17, 2020 9:02 am
by Oleg
Furkanozy34 wrote:Platfrom ID: 9PEAK-ME
Account Name: Furkanozy34
You have used your trial license already. You can purchase a paid license if you want to use ZModeler further.

Re: PlatformID already in use

Posted: Tue Nov 17, 2020 9:16 pm
by Furkanozy34
Alrgiht.

Re: PlatformID already in use

Posted: Mon Feb 22, 2021 4:10 pm
by EricL
EricL
Z4N4B-H2

My friend offered to buy me zmodler a while back and i let him put it on his acount not we dont tal kanymore and i cant use zmodler on my own acount anymore

Re: PlatformID already in use

Posted: Mon Feb 22, 2021 9:35 pm
by Oleg
EricL wrote: Mon Feb 22, 2021 4:10 pm EricL
Z4N4B-H2

My friend offered to buy me zmodler a while back and i let him put it on his acount not we dont tal kanymore and i cant use zmodler on my own acount anymore
I have restored your platform ID on your account. Also, I've added 15 days to your paid license, as your platform had unused trial license.

Re: PlatformID already in use

Posted: Thu Feb 25, 2021 4:07 am
by Tanner H.
Tanner H.
ZVTE8-4W

This is my first time buying ZModeler and this is the message I got.