Blacklisted PLATAFORM ID.

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404Catatau
Posts: 6
Joined: Thu Sep 23, 2021 10:29 am

Blacklisted PLATAFORM ID.

Post by 404Catatau »

I had a 1 month zmodeler license it expired and it told me I refunded it, but that happened after the license ran out, I bought another license this month and my platform ID is blacklisted



https://prnt.sc/1tdnmrx


Plataform ID: ZLHAV-QU
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Oleg
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Joined: Fri Feb 06, 2004 3:54 am
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Re: Blacklisted PLATAFORM ID.

Post by Oleg »

Dear customer,
You have initiated a claim via your payment provider (bank) that your transaction was "unauthorized transaction" after expiration of your license. PayPal has refunded your transaction and charged me extra "dispute fee" (actually, your bank charged payPal this fee for dispute), so I banned your platform ID permanently. I never do this when refund is requested via PayPal directly (or via e-mail), as "dispute fee" is not charged in such a case.
404Catatau
Posts: 6
Joined: Thu Sep 23, 2021 10:29 am

Re: Blacklisted PLATAFORM ID.

Post by 404Catatau »

Can this payment I made count as the refund payment that occurred? because I used a friend's account, maybe he may have accidentally refunded it.

I think he might have done it.


I really like the program and plan to use it more, if there is anything I can do to remove my ID from the blacklist, I do.
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Oleg
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Posts: 14045
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: Blacklisted PLATAFORM ID.

Post by Oleg »

Platform ID restored. Your recent payment is counted as dispute fee for your previous refunded license.
404Catatau
Posts: 6
Joined: Thu Sep 23, 2021 10:29 am

Re: Blacklisted PLATAFORM ID.

Post by 404Catatau »

Thank you soo much, I will purchase the license again.
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