Payment for licence is still pending

Technical issues and help in: forum registration/posting, account creation/confirmation, platforms and licenses issues.

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heroereNN
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Joined: Sat Jun 26, 2021 1:27 am

Payment for licence is still pending

Post by heroereNN »

I bought licence this saturday with mastercard and it still shows pending, my bank app shows that it is paid and money from my credit card was taken. How long does the approval process take ?
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

It usually takes less than a minute. You should send payment details to me by e-mail, mind to specify your account name and transaction number (if you got a confirmation from billing company: BMT Micro or PayPal).
heroereNN
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Joined: Sat Jun 26, 2021 1:27 am

Re: Payment for licence is still pending

Post by heroereNN »

Oleg wrote: Sun Jun 27, 2021 8:56 am It usually takes less than a minute. You should send payment details to me by e-mail, mind to specify your account name and transaction number (if you got a confirmation from billing company: BMT Micro or PayPal).
Can you please share your e-mail address? I couldn't find it anywhere. :)
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

oleg // zmodeler2.com
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

Having trouble , tried to pay for zmod and it’s done the pending thing twice and hasn’t went through
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

Log in to PayPal in another browser tab and log out. Then close browser tab with PayPal. Now log in to your ZModeler account and make a purchase again.
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

I did few times , says waiting on approval or something
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

It’s not working
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

give it a try again please, from the very beginning, and let me know whether something has changed or not.

Mind, when you press "PayNow with PayPal" a pop-up window should appear with log in to pay pal account page. It should not appear as already "logged-in".
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

Correct I’m not logged in I did what you said 4 times and nothing
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

Do you have in web account "Pay with debit/credit card" button? Does this work for you?
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

Both ways says pending has to wait on administration approval or something
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

what web browser do you use? have you tried to refresh ZModeler web account page with Ctrl+F5?
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

I’ve been using zmod 3 years , this first time I had this issue I use say payment method last 3 years my buddy having same issue as well with his zmod payment not going through now this year a few actually we been trying to figure it out. We use this everyday and it’s setting us back rite now on alot
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

I think I accidentally black listed my PLATFORM ID HRAPR-AB
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

There was an update of payment back end with upgraded PayPal integration in December. They have supplied a new API that seems to cause problems I've got no idea how to fix. Some users report having this "pending/approval" issue but in most of cases they have resolved it by logging out of PayPal account before making a purchase.

If still no luck, specify Turkey as your region to make a payment via BMT Micro (US) website. They have a plenty of payment methods but the price could be bigger.
Austinnlotus155

Re: Payment for licence is still pending

Post by Austinnlotus155 »

Can u unblack list my platform
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Oleg
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Re: Payment for licence is still pending

Post by Oleg »

it is not black-listed.
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