couldn't use trial key can i have a new one?

Technical issues and help in: forum registration/posting, account creation/confirmation, platforms and licenses issues.

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zx88
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Joined: Wed Dec 07, 2022 5:58 am

couldn't use trial key can i have a new one?

Post by zx88 »

hey guys can i have a new trial license i really wanna try the program but last time couldnt activate it can u post the way as well
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Oleg
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Re: couldn't use trial key can i have a new one?

Post by Oleg »

what is your platform ID?
zx88
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Joined: Wed Dec 07, 2022 5:58 am

Re: couldn't use trial key can i have a new one?

Post by zx88 »

Oleg wrote: Wed Dec 07, 2022 6:43 am what is your platform ID?
9xabl-az
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Oleg
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Re: couldn't use trial key can i have a new one?

Post by Oleg »

I've renewed your platform ID. Mind to assign password onto platform ID on "My computers" page. Then run ZModeler as Administrator, specify your account name and platform password. Press OK and restart ZModeler.
Do not revoke license, do not delete platform ID - neither of these actions will resolve issue with trial license.
zx88
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Joined: Wed Dec 07, 2022 5:58 am

Re: couldn't use trial key can i have a new one?

Post by zx88 »

suddenly stopped validating and working it says you can create an account at etc....
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Re: couldn't use trial key can i have a new one?

Post by Oleg »

Your trial license still has 1 day on it, but depending on your time zone it could be expired already on your computer. In general, ZModeler should not show "you can create web account....", this appears only if your license key is missing or does not match the ID platform ID. Make sure your platform ID is still the same in ZModeler. Also, make sure you have Codelib.zmx file in "Shared" folder of ZModeler. A missing file leads to reinstallation of ZModeler.

If all of above is OK (your ID is still the same and Codelib.zmx is there, in "Shared" folder of ZModeler), then you can purchase a paid license and install new license key in ZModeler.
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