License wont activate

Technical issues and help in: forum registration/posting, account creation/confirmation, platforms and licenses issues.

Moderator: Oleg

Thor0619
Posts: 3
Joined: Fri Feb 05, 2021 5:52 pm

License wont activate

Post by Thor0619 »

hi i just got zmodeler for the first time ever and when i go to activate my license it logs me out of the page and doesnt work. i saw that several other people have had the same issue and none of those suggestion have helped. i have even tried putting in the platform password thing and doing it that way but nothing has helped. i would really appreciate some help cuz i already bought it and cant even use it
User avatar
Oleg
Site Admin
Posts: 11381
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: License wont activate

Post by Oleg »

Hello.
I've checked your license, give it a try again, it should activate fine now.
Thor0619
Posts: 3
Joined: Fri Feb 05, 2021 5:52 pm

Re: License wont activate

Post by Thor0619 »

its working now but i cant import files, it says "your license prevents this" and it gives me a message to restart zmodeler but it doesnt go away after i do it
User avatar
Oleg
Site Admin
Posts: 11381
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: License wont activate

Post by Oleg »

ZModeler can't save license key on a hard drive.

Move ZModeler folder somewhere to drive D: if possible or at least to C:\Program Files\ folder.
It is essential to run ZModeler as Administrator.
Thor0619
Posts: 3
Joined: Fri Feb 05, 2021 5:52 pm

Re: License wont activate

Post by Thor0619 »

still not working and now that i moved it my licesne wont activate on the program itself even though it says that its running on my pc
User avatar
Oleg
Site Admin
Posts: 11381
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: License wont activate

Post by Oleg »

Your license is attached to platform ID "9L4XJ-NU". Ensure you have this ID in ZModeler on "License Information" page. Your platform ID has logged in to license server on February 7th. It is advised to assign password like 123456 onto your platform ID again and specify your account name and platform password 123456 in ZModeler again to refresh both settings. restart Zmodeler as Administrator.
Otsk_choppa

Re: License wont activate

Post by Otsk_choppa »

its doing the same thing for me to and I don't know what to do I tried doing it on my phone but that doesn't work
savel
Posts: 1
Joined: Sat Mar 13, 2021 8:37 am

Re: License wont activate

Post by savel »

Hi Oleg! I faced the same problem as the guys above. How can I solve my problem? When I try to activate a trial license, it kicks me out of my account. I tried running Zmodeler as administrator and moving it to C:\Program Files\, it didn't help.
User avatar
Oleg
Site Admin
Posts: 11381
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: License wont activate

Post by Oleg »

sure, give it a try again.
FireDemon1977

Re: License wont activate

Post by FireDemon1977 »

Hello I got another license today and I am having the same issue as those in this topic.
User avatar
Oleg
Site Admin
Posts: 11381
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: License wont activate

Post by Oleg »

@FireDemon1977, give it a try again.
FireDemon1977

Re: License wont activate

Post by FireDemon1977 »

Yes it applied now, thank you.
huntz84
Posts: 4
Joined: Wed Apr 14, 2021 9:57 pm

Re: License wont activate

Post by huntz84 »

Hi guys and Oleg. i too have not been able to validate my licence. i have tried un install/ re install, online validate wont work. Can someone please help??
thanks
EZClapLife

Re: License wont activate

Post by EZClapLife »

Hi I have just got a license but whenever I copy it and try to hold my shift inside zmodeler I won't do anything I have restarted about 3 times now.
EZClapLife

Re: License wont activate

Post by EZClapLife »

EZClapLife wrote: Wed Oct 13, 2021 6:19 pm Hi I have just got a license but whenever I copy it and try to hold my shift inside zmodeler I won't do anything I have restarted about 3 times now.
update now it won't verify.
riswan

Re: License wont activate

Post by riswan »

bought a licence but its i cant login the account in zmodeler
User avatar
Oleg
Site Admin
Posts: 11381
Joined: Fri Feb 06, 2004 3:54 am
Contact:

Re: License wont activate

Post by Oleg »

riswan wrote: Thu Oct 14, 2021 12:37 pm bought a licence but its i cant login the account in zmodeler
you buy license in web account only, so you are expected to be able to log in there.
In ZModeler you specify your account name and your platform ID's password. ZModeler then downloads license key, but you still need to activate license in web account manually.

What your issue is exactly in?
Post Reply