License on wrong computer ID
Posted: Tue Apr 25, 2017 4:46 am
Hi Oleg,
I just decided to buy another zModeler 3 licence and used the same computer to activate it that I used when I bought my first license in 2015 (HRH85-HQ). However, for some reason, my Platform ID changed since then, it's 9W5UT-HE now. I didn't re-install my Windows or changed anything else since then, it's basically the same computer as it was in 2015, so I don't know why this has happened.
As you might have guessed, my problem now is that I can't use my license. Is it possible to transfer the activated license from the HRH85-HQ ID to my new 9W5UT-HE ID?
Thanks & sorry for the inconvenience!
// I just saw there is an extra forum for these issues at the bottom, sorry for the post in the wrong topic!
I just decided to buy another zModeler 3 licence and used the same computer to activate it that I used when I bought my first license in 2015 (HRH85-HQ). However, for some reason, my Platform ID changed since then, it's 9W5UT-HE now. I didn't re-install my Windows or changed anything else since then, it's basically the same computer as it was in 2015, so I don't know why this has happened.
As you might have guessed, my problem now is that I can't use my license. Is it possible to transfer the activated license from the HRH85-HQ ID to my new 9W5UT-HE ID?
Thanks & sorry for the inconvenience!
// I just saw there is an extra forum for these issues at the bottom, sorry for the post in the wrong topic!