your license denies this action

Troubleshooting and guides for managing your ZModeler3 account and licenses.

Moderator: Oleg

your license denies this action

Postby aulree » Wed Jul 27, 2016 4:31 am

i'm buying 1 month license.
and validate, so i click import, but say "your license denies this action"

and my license page, the license requires online validation in zm
how i can solve the problem? my license day is decreasing
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Joined: Fri May 13, 2016 9:47 pm

Re: your license denies this action

Postby Oleg » Wed Jul 27, 2016 9:47 am

1. configure online validation in zmodeler, so it downloads and validates your license automatically at startup;
2. ensure zmodeler folder is not read-only; add it into exclude list of your antivirus. License installation creates a file "Codelib.dynamic" in "Shared" folder of ZModeler - once license is installed, this file should appear.
3. Restart ZModeler, open License window; you should see your key installed there when you open window; an online check should be passing and should end with the label like on your first screenshot ("revalidate in 6 days"). You can close license window and you should be able to open/import files from this moment.

Note, #3 is essential for short-term licenses; installing a long-term license (6-month and more) will allow ZModeler to run offline during validation period.
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