New license

Troubleshooting and guides for managing your ZModeler3 account and licenses.

Moderator: Oleg

New license

Postby plykkegaard » Sun May 08, 2016 12:16 am

Hi

Just a bought license for a new period, current expires in three weeks time
Can I apply new license on top of the old or should I wait until current expires?

Thanks in advance
User avatar
plykkegaard
 
Posts: 61
Joined: Sun Dec 07, 2014 12:56 pm
Location: Denmark

Re: New license

Postby Oleg » Sun May 08, 2016 5:41 am

Hello.
You should wait for license expiration. Then you can activate your new license to get a new license key.
It is recommended to remove CodeLib file(s) from "Shared" folder (then start ZM and let it download update) before installing new license. If you stuck in a situation when license is expired in ZModeler (does not work) but still shown as active in account (and prevent new license to be activated for this platform ID), you can use "Revoke License" in account to force license suspend (in most of cases account will correctly identify this as actual license expiration).
User avatar
Oleg
Site Admin
 
Posts: 7638
Joined: Fri Feb 06, 2004 3:54 am

Re: New license

Postby plykkegaard » Sun May 08, 2016 5:51 am

Thanks
User avatar
plykkegaard
 
Posts: 61
Joined: Sun Dec 07, 2014 12:56 pm
Location: Denmark

Re: New license

Postby Oleg » Sun May 08, 2016 5:56 am

P.S. I've been on a TeamViewer session last evening and I've seen a bug when new license was unable to install. There is a walk-around method on installing license in currently available version/build of ZM (downloaded from website) and then letting ZM update up to the latest build. The problem is about to be resolved in version 3.1.3 that I can't ship as update right now.

Just thought it worth to be stated here.
User avatar
Oleg
Site Admin
 
Posts: 7638
Joined: Fri Feb 06, 2004 3:54 am

Re: New license

Postby plykkegaard » Sun May 08, 2016 7:52 am

Ok thanks, I'll give an update in three weeks time :P
User avatar
plykkegaard
 
Posts: 61
Joined: Sun Dec 07, 2014 12:56 pm
Location: Denmark


Return to ZModeler3 Account and Licenses

Who is online

Users browsing this forum: No registered users and 1 guest