"License denies action" or "Verification: Failed"
Posted: Wed Aug 26, 2015 12:00 pm
Post updated: September 2023
Summary:
===================================================
Most of account/license issues are caused by:
1. Incorrect platform ID added into web account. Misspells are quite common and make any further steps to fail.
2. Trial license can only be installed in automatic mode. The steps to apply license key the web account shows (e.g. "copy key, hold Shift..." etc.) will not let trial key to be installed. In particular, validation/verification part will not work.
3. Automatic mode requires you to have the latest version of ZModeler: 3.3.0.1231. Other versions can accept manual license key installation/validation.
4. Automatic mode (being the preferred option) requires you to enable access for your platform ID in web account (an option "Allow this platform to log in" on "My computers" page). You are allowed but not obligated to assign password for your platform ID there too.
5. On "Account Setup" page in ZModeler you specify your account name and platform access password (from previous step). If no password was assigned, leave password field blank.
6. Any changes on "Account Setup" page requires you to restart ZModeler.
7. Every restart of ZModeler should include a 5-7 seconds delay after shutdown of ZModeler and before starting it again (as "zmodeler3.exe" process terminates in few seconds after window closed and not visible)
8. It is strongly advised to put ZModeler folder not on a system drive (or at least put it in C:\Program Files folder). Do not unpack ZModeler folder onto your Desktop, "My documents" or "Downloads" folder.
9. It is advised to run zmodeler3.exe as Administrator.
===================================================
License denies this action means "no license loaded". ZModeler works with license that was loaded at startup, it will not work with license you've just submitted. So, after submitting your key and validation, you should restart ZModeler to let it save your license on a hard drive. Upon restart open "License Information" window: your license key should be there already. If it does, you can import/export/open/save. If it's not, your license was not saved properly.
To force ZM save your license:
1. reboot your PC to ensure no jammed "zmodeler3.exe" process is running in background.
2. add ZModeler into exclude list of your antivirus.
3. remove "CodeLib" files from "Shared" folder and start ZModeler once. Press green "down-arrow" icon in the bottom of ZModeler window to download fresh empty license storage file; then close ZModeler and ensure it has got new CodeLib.zmx file in "Shared" folder. It might take 7-10 seconds for this file to appear in ZModeler folder, so wait a little first.
4. start ZModeler with administrative privileges (right-click, "run as Adminitrator") and perform activation. Then close ZModeler and ensure you've got CodeLib.dynamic file in "Shared" folder too. If you do, license is now stored on your hard drive.
Verification: Failed is mainly a missing or mismatching validation key for your license. Validation key is either submitted manually (on paid licenses only) or downloaded by ZModeler automatically. Automatic method is the preferred one, as it allows ZModeler to do this in background and any ZModeler is allowed to do so. Since September 2023, version 3.3.0 build 1231 and above only can do the automatic check.
Automatic license validation requires you to toggle "allow this platform to log in" option in web account on "My computers" page. You can also assign password there (e.g. simple one like 123456). Then specify your account name (and platform password if assigned) in ZModeler on "Account Setup" page. Press OK and restart ZModeler. Note, online license check is performed at startup and takes at most 10-15 seconds. If it doesn't work in a given time frame, restart ZModeler and try again. I advise to wait at least 5-7 seconds after shutdown of ZModeler before starting it again in any "restart ZModeler" step of this manual.
Manual license validation works for latest builds of several ZModeler versions only (latest build for 3.3.0, latest build for 3.2.1, and like this). Manual method applies to paid licenses only (with license remaining time 30 days and more). You should specify correct ZModeler version/build in web account on license panel (mind the 32-bit and 64-bit keys are different, so specify exactly the version you have). Press "Validate" button on license panel in web account on "My licenses" page. Then copy validation key. Once you open ZModeler and see "Verification: Failed", press and hold Shift key for 2-3 seconds. You should see "Restart ZModeler please" then. If you don't, validation key does not match your license / platform / zmodeler version. If you use manual license installation/verification, I advise to disable automatic checks by clearing Account Name and Platform Password fields in ZModeler on "Account Setup" page.
Summary:
===================================================
Most of account/license issues are caused by:
1. Incorrect platform ID added into web account. Misspells are quite common and make any further steps to fail.
2. Trial license can only be installed in automatic mode. The steps to apply license key the web account shows (e.g. "copy key, hold Shift..." etc.) will not let trial key to be installed. In particular, validation/verification part will not work.
3. Automatic mode requires you to have the latest version of ZModeler: 3.3.0.1231. Other versions can accept manual license key installation/validation.
4. Automatic mode (being the preferred option) requires you to enable access for your platform ID in web account (an option "Allow this platform to log in" on "My computers" page). You are allowed but not obligated to assign password for your platform ID there too.
5. On "Account Setup" page in ZModeler you specify your account name and platform access password (from previous step). If no password was assigned, leave password field blank.
6. Any changes on "Account Setup" page requires you to restart ZModeler.
7. Every restart of ZModeler should include a 5-7 seconds delay after shutdown of ZModeler and before starting it again (as "zmodeler3.exe" process terminates in few seconds after window closed and not visible)
8. It is strongly advised to put ZModeler folder not on a system drive (or at least put it in C:\Program Files folder). Do not unpack ZModeler folder onto your Desktop, "My documents" or "Downloads" folder.
9. It is advised to run zmodeler3.exe as Administrator.
===================================================
License denies this action means "no license loaded". ZModeler works with license that was loaded at startup, it will not work with license you've just submitted. So, after submitting your key and validation, you should restart ZModeler to let it save your license on a hard drive. Upon restart open "License Information" window: your license key should be there already. If it does, you can import/export/open/save. If it's not, your license was not saved properly.
To force ZM save your license:
1. reboot your PC to ensure no jammed "zmodeler3.exe" process is running in background.
2. add ZModeler into exclude list of your antivirus.
3. remove "CodeLib" files from "Shared" folder and start ZModeler once. Press green "down-arrow" icon in the bottom of ZModeler window to download fresh empty license storage file; then close ZModeler and ensure it has got new CodeLib.zmx file in "Shared" folder. It might take 7-10 seconds for this file to appear in ZModeler folder, so wait a little first.
4. start ZModeler with administrative privileges (right-click, "run as Adminitrator") and perform activation. Then close ZModeler and ensure you've got CodeLib.dynamic file in "Shared" folder too. If you do, license is now stored on your hard drive.
Verification: Failed is mainly a missing or mismatching validation key for your license. Validation key is either submitted manually (on paid licenses only) or downloaded by ZModeler automatically. Automatic method is the preferred one, as it allows ZModeler to do this in background and any ZModeler is allowed to do so. Since September 2023, version 3.3.0 build 1231 and above only can do the automatic check.
Automatic license validation requires you to toggle "allow this platform to log in" option in web account on "My computers" page. You can also assign password there (e.g. simple one like 123456). Then specify your account name (and platform password if assigned) in ZModeler on "Account Setup" page. Press OK and restart ZModeler. Note, online license check is performed at startup and takes at most 10-15 seconds. If it doesn't work in a given time frame, restart ZModeler and try again. I advise to wait at least 5-7 seconds after shutdown of ZModeler before starting it again in any "restart ZModeler" step of this manual.
Manual license validation works for latest builds of several ZModeler versions only (latest build for 3.3.0, latest build for 3.2.1, and like this). Manual method applies to paid licenses only (with license remaining time 30 days and more). You should specify correct ZModeler version/build in web account on license panel (mind the 32-bit and 64-bit keys are different, so specify exactly the version you have). Press "Validate" button on license panel in web account on "My licenses" page. Then copy validation key. Once you open ZModeler and see "Verification: Failed", press and hold Shift key for 2-3 seconds. You should see "Restart ZModeler please" then. If you don't, validation key does not match your license / platform / zmodeler version. If you use manual license installation/verification, I advise to disable automatic checks by clearing Account Name and Platform Password fields in ZModeler on "Account Setup" page.