Says Platform ID is already being used

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Zac
Posts: 37
Joined: Fri Nov 18, 2011 3:23 pm

Says Platform ID is already being used

Post by Zac »

Built a new computer and Zmodeler 3 is saying I have a new PLatform ID but I cannot register it because its already being in use.
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Oleg
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Re: Says Platform ID is already being used

Post by Oleg »

platform IDs are not absolutely unique. Your platform ID was added onto someone's account already, it could even happen by mistake (mistype). Specify your ID and account name, I'll take a look.
Zac
Posts: 37
Joined: Fri Nov 18, 2011 3:23 pm

Re: Says Platform ID is already being used

Post by Zac »

account name is Zac

platform ID is 9XBHD-44
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Oleg
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Re: Says Platform ID is already being used

Post by Oleg »

added
Zac
Posts: 37
Joined: Fri Nov 18, 2011 3:23 pm

Re: Says Platform ID is already being used

Post by Zac »

Thank you, Ive applied the Trial License but its still not working? I cannot open the .z3d files.
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Oleg
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Re: Says Platform ID is already being used

Post by Oleg »

you need license key to be installed in ZModeler.
Trial license can only be installed in automatic mode. Assign password onto your platform ID in web account. Specify your account name and platform password in ZModeler on "Account Setup" page. press OK and restart ZModeler.
Zac
Posts: 37
Joined: Fri Nov 18, 2011 3:23 pm

Re: Says Platform ID is already being used

Post by Zac »

I also bought 3 months license
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Oleg
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Re: Says Platform ID is already being used

Post by Oleg »

it always better to get used how license is installed and validated on trial license. Once you succeed with trial, there will be no problems with paid license.
Until you activate license in web account, it is paused so license days are not consumed.
Zac
Posts: 37
Joined: Fri Nov 18, 2011 3:23 pm

Re: Says Platform ID is already being used

Post by Zac »

It worked find on my previous Platform ID, I had 6 months of Zmodeler 3
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Oleg
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Re: Says Platform ID is already being used

Post by Oleg »

I can see your platform ID 9XBHD-44 on account Zac has logged in to license server on Feburary 2nd. Is your issue resolved to the moment?
Zac
Posts: 37
Joined: Fri Nov 18, 2011 3:23 pm

Re: Says Platform ID is already being used

Post by Zac »

Yes it is!
I had forgot to check the box to allow to use licence, on the web account. Thank you for your help Oleg
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