by Oleg » Wed Jan 10, 2018 2:07 am
the order of activation, application, account creation is not significant. If you have your platform ID on your account and it has any license assigned onto it in your web account, it will work (assuming ZModeler is able to connect to license server). The easiest way to find out whether ZModeler is able to connect or not is to look at "searching for updates" icon in the bottom of ZModeler window at startup. If it keep spinning and does not change, ZModeler is unable to connect. If it changes to "Ok, no updates available" icon or to "Updates are available for download" icon, ZModeler is able to reach updates and license server.
I assume it is able to reach servers (if it's not, check your OS/firewall settings and restrictions).
I see your platform has never logged in yet, even thought it is allowed to. I think you should assign new password onto your platform in web account (e.g. 123456) and specify it in ZModeler on account Setup page (you should specify there your account name and platform password).
the order of activation, application, account creation is not significant. If you have your platform ID on your account and it has any license assigned onto it in your web account, it will work (assuming ZModeler is able to connect to license server). The easiest way to find out whether ZModeler is able to connect or not is to look at "searching for updates" icon in the bottom of ZModeler window at startup. If it keep spinning and does not change, ZModeler is unable to connect. If it changes to "Ok, no updates available" icon or to "Updates are available for download" icon, ZModeler is able to reach updates and license server.
I assume it is able to reach servers (if it's not, check your OS/firewall settings and restrictions).
I see your platform has never logged in yet, even thought it is allowed to. I think you should assign new password onto your platform in web account (e.g. 123456) and specify it in ZModeler on account Setup page (you should specify there your account name and platform password).