Payment for licence is still pending

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Expand view Topic review: Payment for licence is still pending

Re: Payment for licence is still pending

by Oleg » Sun Dec 27, 2020 11:09 am

send me your transaction details in private message: your paypal e-mail and/or transaction ID, i'll check it.
It might happen for payPal to delay transaction notification message to ZModeler backend server, but it usually get solved in 2-5 minutes. Unless you deleted your order on "Past orders" page, everything should go fine in such a scenario.

Re: Payment for licence is still pending

by BellMods » Sun Dec 27, 2020 9:15 am

Hi I'm having this issue, it's taken the money from my paypal but says pending in the past orders??

Re: Payment for licence is still pending

by Oleg » Sun Sep 22, 2019 11:44 pm

Platform ID is shown in ZModeler on "License Information" page.

Re: Payment for licence is still pending

by this_zander » Sun Sep 22, 2019 2:05 pm

Oleg wrote:In you PayPal activity page. If you don't have PayPal, you should see this transaction on your card statement. In such a case, send a claim to PayPal as "Item not received", so I could get a notification from PayPal and find your payment.
how do you find your platform id?

Re: Payment for licence is still pending

by Oleg » Sat Sep 07, 2019 8:29 pm

In you PayPal activity page. If you don't have PayPal, you should see this transaction on your card statement. In such a case, send a claim to PayPal as "Item not received", so I could get a notification from PayPal and find your payment.

Re: Payment for licence is still pending

by this_zander » Sat Sep 07, 2019 11:53 am

where do I find transaction details?

Re: Payment for licence is still pending

by this_zander » Sat Sep 07, 2019 11:51 am

Do you want me to send the info here? Not sure why it isn't working. I deleted my last order and tried again but it says paypal isn't working at this time please try again later.

Re: Payment for licence is still pending

by Oleg » Sat Sep 07, 2019 8:34 am

Payments are regularly processed in less than a minute and might take up to 5 minutes when some network problem occurs. You should send me your payment details including your transaction number, so I can take a look. In particular, I don't see any payment processed for both of your orders, the one you've deleted and the one you have notification on. Neither I have any payments associated with your e-mail address on forum profile.

Re: Payment for licence is still pending

by this_zander » Sat Sep 07, 2019 6:09 am

this same thing is happening to me. My order has been pending for over a week but I was charged. Any way you can look into mine? Thanks

Re: Payment for licence is still pending

by Oleg » Sun Jul 02, 2017 5:27 am

same here.. I get an e-mail notification when pay-pal payment notification is not processed on my side or is rejected for some reason (I check these cases manually asap), while your transaction was marked at pay-pal as "properly served and processed" on my side. it might happen when order is deleted in zmodeler account before it was fully processed and served, but this was not a case in your scenario. I'll keep deeper inspection on similar cases if they arise again.

Re: Payment for licence is still pending

by arkze » Sun Jul 02, 2017 5:18 am

Thanks for helping. It's kinda weird that it didnt get proccesed as from my side paypal showed that everything was ok.

Re: Payment for licence is still pending

by Oleg » Sun Jul 02, 2017 1:12 am

Hello. Sorry for delay. I've checked your transaction and located it at PayPal. It has failed to be processed for some reason, I'll inspect this case.

Your license is issued now and can be activated.
I apologize for inconvenience.

Payment for licence is still pending

by arkze » Thu Jun 29, 2017 12:20 pm

I bought licence last saturday with paypal and it still shows pending, paypal shows that it is paid and money from my credit card was taken. Last time I bought licence I think i could use it the next day and now it takes so much time which worries me.

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