Verification Failed

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Expand view Topic review: Verification Failed

Re: Verification Failed

by Oleg » Thu May 04, 2023 11:52 pm

Give it a try again today. It should work fine now.

Activation of License Failed

by alphastr_kee » Thu May 04, 2023 6:16 pm

Hello, my previous license had expired so I had purchased a new license 5/4/23 MST. However, upon attempting to activate my license, I am greeted by a message (which is shown in the imgur link below) and then am automatically logged out.

https://imgur.com/a/VReY4xD

I was wondering whether my license could get reset or if I could get some sort of support so that I can actually activate my license? Thank

My actual username is alphastr_ke if the support team needs it for verification reasons, I cannot access my actual account on the forums due to forgetting my password and the password reset email system doesn't work.

Re: Verification Failed

by PeakSwifterjet » Thu May 04, 2023 12:44 pm

Every time i try to use my license verification key i go to zmod and it says that it failed then i restart my pc and i still says failed i even revoked it and retried it on buile 3.3.0 (1230)

Re: Verification Failed

by Oleg » Thu Mar 30, 2023 3:36 am

The password you specify in ZModeler is the one you assign on "My computers" page in web account.
Mind to give ZModeler at least 5-7 seconds after shutdown before starting it again.

Problems validation

by AlvinA_kr » Wed Mar 29, 2023 10:50 pm

I got a problem, do i need to save the "platform password" on the web?, i dont really do not know how to do, every time i try there is "wrong password"

Re: Verification Failed

by Oleg » Mon Mar 13, 2023 12:45 am

Make sure to get the latest version and install trial license with automatic mode. Do not use Copy&Shift method.

Re: Verification Failed

by JahRasta » Sun Mar 12, 2023 4:20 pm

i have done all steps & it still comes up failed under verification, i am using a free license trial

Re: Verification Failed

by Oleg » Sun Mar 12, 2023 3:29 am

JahRasta wrote: Sun Mar 12, 2023 2:32 am hey i am also getting the problem, i have done all steps & nothing is working, it keeps saying wrong password, i have used a lot of different platform password & still comes up wrong password under verification
Mind, you specify platform password in ZModeler, not an account password. mind to run ZModeler as administrator - may be it can't save settings and keep trying with the old password. give zmodeler at least 5-10 seconds after shutdown before starting again.

Re: Verification Failed

by JahRasta » Sun Mar 12, 2023 2:32 am

hey i am also getting the problem, i have done all steps & nothing is working, it keeps saying wrong password, i have used a lot of different platform password & still comes up wrong password under verification

Re: Verification Failed

by Oleg » Mon Apr 11, 2022 11:07 am

Hello.
Assign password 123456 onto your platform ID in web account again. Run ZModeler as Administrator, open Account Setup page. Specify your account name and platform password 123456. Press OK and restart ZModeler.

Re: Verification Failed

by SKRRR2 » Mon Apr 11, 2022 9:44 am

hello im buy a license but the aplication not acept my license appear failed my name in aplication is SKRRR2

Re: Verification Failed

by Lucythered » Tue Mar 15, 2022 2:22 pm

Thank you very much, that worked. The last activity is now showing the 16th of march 2022. In zmoddler it says I have 10 days left not 15 but honestly, I'm not too worried abt that. I'm just happy that it's working!

Re: Verification Failed

by Oleg » Tue Mar 15, 2022 12:47 pm

I can see your platform ID RHEK9-LQ has logged in to license server on March 11th. This means ZModeler was able to reach license server from your computer at least once. I've paused your trial license and reset it back to 15 days.

First of all, make sure your platform ID is still the same. Assign password 123456 onto your platform ID in web account on "My computers" page. Activate your license again.

Run ZModeler as Administrator, open "Account Setup" page, specify your account name Lucythered and platform password 123456. Press OK and restart ZModeler as Administrator. License Information window should open.

Go back to your web account, pick your platform ID on "My computers" page. What is the date shown there in "Last activity" section?

Re: Verification Failed

by Lucythered » Tue Mar 15, 2022 12:38 pm

Thank you for the response. Zmoddler is on my D drive, I assigned a new platform ID password and did everything else you said. Nothing is changing, I'm not getting any info in the license information tab. It's just showing my platform ID and that's it. Is there any other way to fix this?

Re: Verification Failed

by Oleg » Mon Mar 14, 2022 11:39 pm

make sure you run zmodeler as Administrator. move zmodeler folder onto drive D: if possible (e.g. d:\Modding\ZModeler3). Assign password onto your platform ID in web account again, specify your account name and platform password in ZModeler again, press OK and restart ZModeler as Administrator.

If you keep seeing "checking online..." it is quite likely ZModeler can't reach license server and will be unable to perform automatic license validation.

Re: Verification Failed

by Lucythered » Mon Mar 14, 2022 11:05 pm

I am having the same problem, hopefully someone can help. I activated my free trial to see if i like zmoddler on the 10th. I couldnt get it to verify so i gave up, but im trying it again now. It feels like i have tried everything, but it just wont verify. It will Say either Failed or just say checking online.

Re: Verification Failed

by Sqem » Wed Feb 10, 2021 11:25 pm

Thanks!

Re: Verification Failed

by Oleg » Wed Feb 10, 2021 11:39 am

it is essential NOT to put it on your desktop folder or any folder that is actually inside C:\users\ folder. For example, "My documents", "Downloads" are located in C:\users\ and you should not put ZModeler folder there.

Re: Verification Failed

by Sqem » Wed Feb 10, 2021 8:23 am

Oleg wrote: Wed Feb 10, 2021 7:34 am Trial license can only be installed via automatic mode. Copy+Shift will not work for trial license.

You should move ZModeler folder somewhere to drive D: if possible, make sure you run ZModeler as Administrator.

Assign simple password like 123456 onto your platform ID, specify your account name and platform password 123456 in ZModeler on "Account Setup" page, restart ZModeler as Administrator.
Already placed it on my D: so I can let it just over there?

Re: Verification Failed

by Oleg » Wed Feb 10, 2021 7:34 am

Trial license can only be installed via automatic mode. Copy+Shift will not work for trial license.

You should move ZModeler folder somewhere to drive D: if possible, make sure you run ZModeler as Administrator.

Assign simple password like 123456 onto your platform ID, specify your account name and platform password 123456 in ZModeler on "Account Setup" page, restart ZModeler as Administrator.

Re: Verification Failed

by Sqem » Wed Feb 10, 2021 6:19 am

I am getting failed in the Zmodeler software. Don't know how to fix it. I created a account with verified email, downloaded Zmodeler added a new computer, with password, activated my free trial logged in on Zmodeler closed it down again, started it up (copied licence key) and holded down shift. But gives a fail every time!

Re: Verification Failed

by Oleg » Thu Jan 28, 2021 11:56 am

There was a service outage. It should be working fine now.

Re: Verification Failed

by kklmafo » Thu Jan 28, 2021 5:18 am

im having the same issue

Re: Verification Failed

by Katie Rose » Wed Jan 27, 2021 10:23 am

Hello, I am wondering if anyone can help, I am trying to use my 15 day free trial, I have gone through the steps provided but it is still not working, when I start Zmod it starts with the License Information page open saying to to create an account, which I have, and all my info on Account setup is correct, please advise me on what I need to do to fix this.

Re: Verification Failed

by Oleg » Fri Jan 15, 2021 10:33 am

remove your platform ID and activate license again to get a different license key. When license is paused and re-activated license server might calculate incorrect license time to assign onto the key.

Also, mind you need the very latest version of ZModeler to install license key: 3.2.1.1195.

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