by Oleg » Thu Sep 30, 2021 7:49 am
Hello.
Make sure your platform ID in web account is correct. a misspell will make it impossible to install license key.
Your platform ID is allowed to log in, but has never did so. I advice to assign password like 123456 onto your platform ID in web account, then run ZModeler as Administrator, open "Account Setup" page, specify your account name and platform password 123456 there, press OK and restart ZModeler as Administrator.
It is advised to put ZModeler folder NOT on system drive (prefer drive D: if possible). Add ZModeler folder into exclude list of your antivirus and mind to run ZModeler as Administrator.
Note, if you can see a spinning circle icon in the bottom of ZModeler window upon startup and it never stop spinning, then ZModeler is unable to reach updates server (and will be unable to reach license server too). In such a case you can install license manually only, using "Copy + Shift" method.
Hello.
Make sure your platform ID in web account is correct. a misspell will make it impossible to install license key.
Your platform ID is allowed to log in, but has never did so. I advice to assign password like 123456 onto your platform ID in web account, then run ZModeler as Administrator, open "Account Setup" page, specify your account name and platform password 123456 there, press OK and restart ZModeler as Administrator.
It is advised to put ZModeler folder NOT on system drive (prefer drive D: if possible). Add ZModeler folder into exclude list of your antivirus and mind to run ZModeler as Administrator.
Note, if you can see a spinning circle icon in the bottom of ZModeler window upon startup and it never stop spinning, then ZModeler is unable to reach updates server (and will be unable to reach license server too). In such a case you can install license manually only, using "Copy + Shift" method.